We make it easy to transfer your number. Whether you're a new customer joining Cricket, or you want to add a line to your existing Cricket account, it's simple to switch.

For a limited time, get Unlimited Data for $40/mo for 12 months on Unlimited 2, when you switch to Cricket Wireless*. Req's port-in & new svc. line on AutoPay. Price for $55/mo. Unlimited 2 plan after $10/mo. bill credit for 12 mos. and $5/mo. autopay credit. Unlimited 2 data speeds ltd. to max 3 Mbps; video streaming at 1.5 Mbps. See plan details below

On both unlimited plans, after 22GB/line/mo, you may experience slower speeds than other Cricket customers during network congestion.

What You Need

You'll need the following information:

  • Current wireless account number
  • Current account PIN, password, or passcode
  • Last four digits of your Social Security Number
  • Billing ZIP code on account

 

What to Expect

We'll collect your account information when you order new service and begin working with your current carrier to approve the transfer. We won't actually transfer your phone number to Cricket until you activate. Here are a few things you'll want to know:

  • Your current service will continue to work until you activate. 
  • Don't cancel your current wireless service. Your number must be active so we can transfer it to Cricket.
  • We'll contact you if we need help confirming your transfer.
  • When you activate, you may have what we call "mixed service" for up to 4 hours. This means that your old device may receive calls while your new device can make calls. This is due to the time it takes for the transfer to process through all the systems between your current wireless company and Cricket.
  • SMS/MMS messages could take up to 8 hours to work properly while the transfer processes.
  • Data will work on your new phone immediately after you activate.

 

Numbers That Can't Be Transferred

Some numbers are not eligible to be transferred to Cricket:

  • Canceled
  • Disconnected
  • Home phone
  • International
  • Toll-free
  • VoIP (voice over IP) numbers, such as Skype or Google Voice
  • Numbers from some smaller wireless companies that have opted out of the number porting process

If your number can't be transferred, you can always get a new Cricket number.


If you need assistance with this process at any time, please call or chat with a Support Advocate.

 

Plan Details

*Cricket Unlimited 2 12-Month Credit: Must port eligible number (excludes AT&T ports) & activate new service on qualified plan in same transaction. First mo. svc charge & applicable sales tax due at sale. Must be active & in good standing for 30 days. Credit starts w/in 30 days from activation (at end of plan cycle), is not redeemable for cash, has no cash value & is not transferable or refundable. Credit forfeited if account is cancelled. 1 credit per qualifying line. Auto Pay Credit: Pay $55 at point of sale; $5/mo. credit req's enrollment in Auto Pay. Credit will start at end of plan cycle; see cricketwireless/autopayterms for details. Unlimited 2 Data Restrictions: Data speeds limited to max of 3 Mbps. For content we can identify as video, streaming speed limited to max of 1.5 Mbps (Standard Definition quality, about 480p). After 22GB of data usage on a line in a plan cycle, Cricket may slow data speeds on that line during periods of network congestion. Details on network management policies at cricketwireless.com/mobilebroadband.

General: Activ./upgrade (up to $25/line) & add'l one time (up to $3 customer assistance) fees & restr's may apply; see cricketwireless.com/fees. Devices: Sold separately. Limits: 9 devices. All terms subj. to change w/o notice. Svc subj. to Cricket Terms of Service (cricketwireless.com/terms). Svc good for 30 days. Coverage not avail. everywhere.