Important Notice for California Prepaid Wireless Customers

Effective January 1, 2016, California law requires all sellers of prepaid wireless service to collect a Prepaid Mobile Telephony Services Surcharge (Prepaid MTS Surcharge) from consumers when prepaid wireless services are purchased by California customers. The Prepaid MTS Surcharge will replace state and local taxes, fees and surcharges that are currently collected with your service plan.

But don't worry, Cricket has you covered!

YOUR MONTHLY PAYMENT WILL NOT INCREASE BECAUSE CRICKET RATE PLANS INCLUDE ALL TAXES AND FEES.

Below is a detailed description of the Prepaid MTS Surcharge.

The Prepaid MTS Surcharge includes the following taxes, fees and surcharges that will be collected by the seller on behalf of state and local governments:

  • Utility User Tax: A tax imposed by some cities and counties to fund local services.  Tax rates will vary depending on the locality where the service is purchased.  Please contact your city or county government for more information.

  •  Local 911 Emergency Telephone Service Access Charge: A tax imposed by some cities to support local 9-1-1 emergency response systems.  Tax rates will vary depending on the locality where the service is purchased.  Please contact your city or county government for more information.

  • California Public Utilities Commission Telecommunications All-End-User Surcharges and User Fee: Mandated charges that support various public programs and Public Utilities Commission activities.

  • California 911 Emergency Telephone Users Surcharge: A mandatory statewide surcharge imposed by the California Office of Emergency Services to support the 9-1-1 emergency response system.

The new Prepaid MTS Surcharge will be separately identified on your statement, and will vary depending on locality because some cities and counties do not impose a Utility User Tax or a local 911 Charge, and cities and counties with Utility User Taxes or local 911 Charges have different rates. However, your total charges will not change.

  • View additional information about the Prepaid MTS Surcharge.

    Still have questions? Call us by dialing 611 from your mobile phone or calling Cricket Wireless at 1-800-274-2538.