Customer Support

  • Are you a new Cricket customer?
  • Get support for the new Cricket.
Orders & Activations

Find everything you need to know about your original Cricket order, including order status and activation, refunds and returns, and warranty information. Also, learn about Cricket's warranty exchange program.

Account Management

Managing your original Cricket account online is easy. Get info here on coverage, roaming, payments, fees, billing and more. You can also find out about Cricket's Lifeline Credit program.

Plans & Features

Get the details on original Cricket plans and features for wireless and broadband, including Cricket PAYGo. See how to change your features, manage your voicemail, and learn all about mobile data and Auto Wi-Fi.

Apps & Services

Learn more about Cricket's apps and services including Muve Music and Cricket Navigator GPS. Find out how to manage your Flex Bucket, switch phones, and use other helpful services such as content filtering.

Devices & Accessories

Smartphones, tri-band phones, modems, tablets and more. Get detailed support for your original Cricket device and tips on how to manage your smartphone memory and upgrade to the newest software.

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