Android  |  Apple and Windows


Android

 

Why should I use the Cricket Wi-Fi App?
  • The Cricket Wi-Fi app automatically connects your smartphone to millions of verified Wi-Fi hotspots, helping you save on high-speed data usage.
  • The Wi-Fi hotspots we use are tested, free, and open, so you use less high speed data, helping you save money while still getting all the Internet access you need.
  • In some areas, a good Wi-Fi connection may provide faster speeds than wireless data.
What types of Wi-Fi hotspots are available with Cricklet Wi-Fi?
  • Cricket Wi-Fi is made up by free, open and publicly available hotspots.
  • We make sure that the locations have been checked to provide consistent connections with good performance.
  • Cricket Wi-Fi can access more than 15 million Wi-Fi hotspots.
How do I know if I'm connected to a Wi-Fi hotspot?
  • When you see the Cricket Wi-Fi antenna icon in the tool bar at the top of your phone, you're connected!

  • Wi-Fi icon

  • In your Android's pull-down menu, you'll see a notification that says "Cricket Wi-Fi Connected" along with the name of the Wi-Fi hotspot."
  • In the application, you will see "Connect to:" with the name of the connected hotspot. The top of the application screen will show "Wi-Fi Connected".
What if I connect to a slow Wi-Fi hotspot?
  • Don't worry - the Cricket Wi-Fi app actively checks the quality of your Wi-Fi connection, so you can always find the best hotspot available!
How will I know if the Cricket Wi-Fi app is running?
  • If you use the back button or home button to exit the Cricket Wi-Fi app, the application will continue running in the background.
  • To double check, open your phone settings and tap Applications. Then tap Running Services to view a list of all applications currently operating on your Android. If you see the Cricket Wi-Fi icon in the list, the app is running.
How do I turn off Cricket Wi-Fi?
  • To turn off auto-connection, open the app and move the slider all the way to the left to the None position under "How much high-speed data do you want to save?"
  • You'll see a warning message to let you know that you will no longer be saving on your high-speed data usage.
  • To exit the app, just press the phone's home or back button.
How do I connect to even more hotspots?
  • From the app home screen, simply move the slider all the way to the right to the A lot position under "How much high-speed data do you want to save?"
  • With this setting, the Cricket Wi-Fi app will connect to more free and open hotspots that may not be in the Cricket database yet.
  • We'll check the quality of each new hotspot before we connect you to make sure it meets Cricket Wi-Fi standards.
How does the Cricket Wi-Fi app help me connect to my home Wi-Fi?
  • The first time you launch the Cricket Wi-Fi app, you'll be asked to select and set up your home Wi-Fi.
  • If you're not at home, you can always do this later (see below).
  • If you are home, look for your home Wi-Fi on the list of hotspots in the app.
  • Tap to select your home network and then choose the home icon to save it.
  • If your home Wi-Fi requires a password, you'll need to enter it to continue.
  • When you're done, simply tap Connect and you'll be automatically connected to your home Wi-Fi every time you're home and have the Wi-Fi app turned on.
What if I'm not home when I first set up the Cricket Wi-Fi app?
  • No problem! You can easily set up your home Wi-Fi later.
  • Simply tap Skip This and then tap Remind Me Later.
  • The app will prompt you later that day to set up your home Wi-Fi.
  • If you're still not home when the notification comes, simply tap Ignore and you'll be reminded again.
What if I forget to turn on my Wi-Fi settings on my phone?
  • The Cricket Wi-Fi app routinely checks to see if your phone's Wi-Fi is turned on.
  • If Wi-Fi is off, you'll get a notification asking if you would like the Cricket Wi-Fi app to turn your Wi-Fi setting on.
  • Tap Connect and the app will turn on Wi-Fi allowing your phone to connect to available hotspots again.
  • If you're not ready, just ignore the alert and the app will remind you again later.
What is My Hotspots?
  • My Hotspots is a list of Wi-Fi places that you identified as important (home, office, gym, etc.). These hotspots are saved so you can refer back to them.
  • To change or delete them, simply tap My Hotspots and either change the name or delete the hotspot from your list.
  • Changing the name does not affect the ability to connect to the hotspot.
  • Deleting the Wi-Fi hotspot removes it from your phone's list and so you will no longer connect automatically to that hotspot.
  • If you want to change the password for a Wi-Fi hotspot on your My Hotspots list, you'll need to open your phone's native Wi-Fi settings and change the password there.

Apple and Windows

What does the Cricket Wi-Fi app do on an Apple or Windows device?
  • The Cricket Wi-Fi app shows you available, nearby, free, open and publically available hotspots.
  • You can see a list of hotspot names and their distance from you.
  • You can also see a map showing you where they are relative to your current location.
  • If you're at a location where there's an available hotspot, go to your devices Wi-Fi settings and choose the name that matched what the Cricket Wi-Fi app listed.
When I select Map It, what does the blue dot on the map mean?
  • The blue dot on the map shows your current location.
  • If there are free and open Wi-Fi hotspots around you, they'll appear in a different color marker.
Why can't I see the blue dot when I moved the map to look for hotspots?
  • To get the blue dot back, simply tap Current and the map will show the blue dot and any nearby Wi-Fi hotspots.
  • The blue dot on the map shows your current location.
What if I do not see any Wi-Fi hotspots?
  • Some locations do not have free and open hotspots that meet Cricket qualifications.
I am in Map It; how do I go back to the hotspot list view?
  • Windows: Tap the arrow key on the bottom of the screen and you will see the hotspots list screen.
  • Apple: Tap Back at the top of the screen.
Why can't I see the blue dot when I moved the map to look for hotspots?
  • To get the blue dot back, simply tap Current and the map will show the blue dot and any nearby Wi-Fi hotspots.
  • The blue dot on the map shows your current location.
When I started the application and accepted the Legal Agreement, it asked me to allow my location to be used. Why?
  • The Cricket Wi-Fi app needs to know your location to provide you with available hotspots in your area.
  • You'll need to allow location services to use the app.
I see the list of Wi-Fi hotspots, how do I connect to them?
  • Simply look at the list/map showing the Wi-Fi hotspot names, then go to your device's Wi-Fi settings and select the name from the list.
  • The Cricket Wi-Fi app shows you Cricket qualified free and open hotspots.