Why should I use the Cricket Wi-Fi Manager?

Using Wi-Fi with the Cricket Wi-Fi Manager helps you get the most from both your Wi-Fi experience and your data plan:

  • Cricket Wi-Fi Manager directs you to the nearest and best hotspots by searching for available Wi-Fi and actively checking the quality of that Wi-Fi so you can always connect with the best!
  • Using Wi-Fi can help you save your high-speed data allowance for when you really need it. Cricket Wi-Fi Manager does the searching so that you can do the saving.
  • In some cases, a quality Wi-Fi connection may be faster than your wireless data service.

How is Cricket Wi-Fi Manager different from the Cricket Wi-Fi application?

Cricket Wi-Fi Manager is new on Cricket's Android M phones. Like the Cricket Wi-Fi Application, Cricket Wi-Fi Manager helps you save your high speed data allowance for when you really need it. Unlike the Cricket Wi-Fi application, Cricket Wi-Fi Manager is built into the Wi-Fi settings on your phone. No need to open or update an application. Everything you need is there for you.

How do I turn on Cricket Wi-Fi Manager?

To turn on Cricket Wi-Fi Manager, go to your Wi-Fi settings page, select Cricket Wi-Fi Manager, and tap the checkbox. When a check mark appears in the box, Cricket Wi-Fi Manager is on.

The first time you turn on Cricket Wi-Fi Manager, you will be asked to accept the End User License Agreement via a pop-up box. You must accept this by selecting I agree or you will not be able to turn on Cricket Wi-Fi Manager.

You can turn Cricket Wi-Fi Manager on or off at any time via the Wi-Fi settings page. Keep in mind you can control the Cricket Wi-Fi Manager only when a Cricket SIM is in your phone.

How do I turn off Cricket Wi-Fi Manager?

To turn off Cricket Wi-Fi Manager, go to your Wi-Fi settings page, select Cricket Wi-Fi Manager, and tap the checkbox. When the check mark disappears from the box, Cricket Wi-Fi Manager is off.

You can turn Cricket Wi-Fi Manager on or off at any time via the Wi-Fi settings page, as long as a Cricket SIM is in your phone.

How do I know if I'm connected to a Wi-Fi hotspot?

When you see the Wi-Fi antenna icon in the tool bar at the top of your phone, you're connected!

How will I know if Cricket Wi-Fi Manager is running?

Cricket Wi-Fi Manager runs silently in the background. To check whether Cricket Wi-Fi Manager is running, go to your Wi-Fi settings page, select Cricket Wi-Fi Manager, and look for a check mark in the box. If the box is checked and not greyed out, Cricket Wi-Fi Manager is running.

What if I connect to a slow Wi-Fi hotspot?

Cricket Wi-Fi Manager actively checks the quality of your Wi-Fi connection. If the Wi-Fi connection is poor or isn't functioning, Cricket Wi-Fi Manager will move you back to the cellular network.

You always have control. If at any time you want to disconnect from a Wi-Fi hotspot, go to Wi-Fi in your phone's settings, select the hotspot you would like to disconnect from, and select Disconnect. Cricket Wi-Fi Manager will note your preference and will not reconnect you to that hotspot.

Why did I get disconnected from the hotspot I chose?

Cricket Wi-Fi Manager actively checks the quality of your Wi-Fi connection while you are using it, and may move you from one Wi-Fi hotspot to another or from Wi-Fi to cellular if the Wi-Fi fails to maintain a quality connection.

You always have control over which hotspots you use. If you get disconnected from a preferred hotspot, go to Wi-Fi in your phone's settings, and select the hotspot you would like to reconnect with. Cricket Wi-Fi Manager will note your preference and will reconnect you.

Will searching for Wi-Fi drain my phone's battery?

Not with the Cricket Wi-Fi Manager! It intelligently controls your Wi-Fi radio to search for Wi-Fi periodically. If not Wi-Fi is available, it will go into sleep mode to preserve your battery charge.

What if I forget to turn on my phone's Wi-Fi radio, or what if I turn off the radio and forget to turn it back on?

Cricket Wi-Fi Manager intelligently controls your Wi-Fi radio and can turn it on when it senses that quality Wi-Fi may be available.

What if I want my Wi-Fi radio off?

You always have control and can manually turn off your Wi-Fi radio anytime. Cricket Wi-Fi Manager will leave the radio off for at least 6 hours after you turn the radio off. To keep your Wi-Fi radio off indefinitely, turn off your Wi-Fi radio and turn off Cricket Wi-Fi Manager.

Why is Cricket Wi-Fi Manager greyed out in Wi-Fi settings?

Cricket Wi-Fi Manager only works when a Cricket SIM is in your device. If you have removed your SIM card or have inserted a SIM card from another carrier, Cricket Wi-Fi Manager will not work. On the Cricket Wi-Fi Manager settings page, the option to turn the service on or off will be greyed out. Cricket Wi-Fi Manager saves the state of the settings checkbox selection when a Cricket SIM is removed so you do not have to manually turn it back on or off when you replace your Cricket SIM.

Why do I get pop-ups from Cricket Wi-Fi Manager?

Cricket Wi-Fi Manager keeps track of frequently visited areas where Wi-Fi networks are detected so that you can be notified of opportunities where Wi-Fi connectivity will likely provide you the greatest benefits. Based on a number of conditions, such as the number of times a Wi-Fi network has been detected in a particular location, Cricket Wi-Fi Manager intelligently determines the best time to prompt you to connect to one or more of these frequently detected Wi-Fi networks.

How do I use or disable prompts about available Wi-Fi networks from the Cricket Wi-Fi Manager?

The Wi-Fi notification prompt will tell you how many Wi-Fi networks are available at your current location. To view and connect to one of the networks, select View Networks, which will open your phone's Wi-Fi settings page. There you can choose a network and establish a connection. Cricket Wi-Fi Manager will note your choice and automatically connect you to a preferred Wi-Fi network during future visits to the same location.

How do I disable prompts from the Cricket Wi-Fi Manager about available Wi-Fi networks?

To temporarily ignore a Wi-Fi notification prompt, you can instruct Cricket Wi-Fi Manager not to prompt you at a particular Wi-Fi hotspot location again for at least four days by choosing Remind Me Later.

After the prompt has been dismissed using the Remind Me Later button three times, the Wi-Fi notification prompt will include a Never Remind Me Again button. If you choose this option, the Cricket Wi-Fi Manager will never notify you again of available Wi-Fi networks in frequently visited locations. This option allows you to turn off the Wi-Fi prompting feature without having to disable the entire Cricket Wi-Fi Manager and lose access to the other beneficial Wi-Fi management features it provides. Please note that your phone may have its own native Wi-Fi prompting features that will not be affected by this selection.