To help support increasing mobile Internet usage and continue to provide you with a great customer experience, we started to discontinue service on our 2G wireless network as of December 31, 2016.

Cricket wireless customers attempting to use this network after the shutdown will be unable to:

  • Make or receive calls, including emergency calls.
  • Send or receive text messages.
  • Use data services.

We've provided our customers with advance notice and numerous communications about our 2G migration to provide a long lead time for upgrading to a 3G or 4G LTE device.  We've tried to make the transition as easy as possible.  We'll continue to work closely with all customers to manage the transition to newer technologies.

What to do if you still have a 2G device
You should have received notifications from Cricket regarding a network shutdown if we identified a device on your account as using our 2G network. If you haven't upgraded already visit a Cricket store or contact customer service as quickly as possible to upgrade to a 3G or 4G LTE device.

Device Requirements Post-2G Shutdown
After December 31, 2016, the minimum requirement needed to operate on Cricket's network is 3G WCDMA (UMTS) HSPA 850/1900 MHz Band 2 and Band 5. 

Note: Devices that do not support these specifications may also be impacted by the 2G shutdown and may need to be upgraded.

Rate plan requirements
You should be able to keep your current rate plan when you upgrade your phone; however it is possible you may need a new one. Cricket has a variety of rate plans to meet your needs.

Note: Cricket currently offers rate plan options that don't require a data plan.