EBB (Emergency Broadband Benefit) FAQ

The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. Eligible households will get up to a $50 benefit on their eligible mobile broadband service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Only one Emergency Broadband Benefit per household, not per person, is allowed. The benefit can be used on eligible mobile broadband services. See below for a list of frequently asked questions:

You may qualify if: 

1.    You or someone else in your household participate in one of the following federal assistance programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • National School Lunch Program
  • Federal Pell Grant
  • Veterans Pension and Survivors Benefit
  • If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations. - OR -

2.    Your income - You may be eligible if your household income is 135% or less than the Federal Poverty Guidelines or if you or someone else in your household experienced substantial loss of income since 2/29/20 because of unemployment or furlough. You will need to provide documentation of unemployment or furlough   

- OR -

3.  
Qualify for the Lifeline program

First, you’ll need to apply with the federal government at getemergencybroadband.org or call the EBB Support Center at (833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit getemergencybroadband.org.  Once you’ve applied (at getemergencybroadband.org) and have been approved by the National Verifier, complete our EBB enrollment form to enroll your Cricket account. If eligible, the benefit will be applied to your next month’s service after enrollment is complete. Need help? Contact our Customer Support representatives at (844) 246-8364 (Mon-Sat, 9am to 9pm, & Sundays, 10am to 9pm Eastern Time).

The federal government’s National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. There are a number of ways households may be eligible. To apply for the Emergency Broadband Benefit program online, visit getemergencybroadband.org

The quickest way to apply is online at getemergencybroadband.org. In some cases, responses will be in the matter of minutes, but it’s possible it can take several days before you receive a response. You can also call and request an application be mailed to you.

Cricket does not determine eligibility and will not know why any participant’s application might have been denied.  Please go to getemergencybroadband.org or call the EBB Support Center at (833)-511-0311 for application status.

Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. To find out if you qualify for the Tribal benefit, you’ll need to apply with the federal government at getemergencybroadband.org or call the EBB Support Center at (833)-511-0311. For more info on qualifying for the government’s Emergency Broadband Benefit visit  getemergencybroadband.org.

No. You can only get one Emergency Broadband Benefit per household, not per person.   
 

No.  Only one benefit per account, and no more than one per household.

Once you have received application approval from the government and have activated your service on an EBB eligible plan, you have everything you need to enroll. Just complete the EBB enrollment form and our Customer Support agents will send you a text message once enrollment is complete. Your benefit will then be applied to your next month’s service.

 

Please note that the name and address you submit through the EBB enrollment form must match the information you submitted to the federal government’s National Verifier.   

The EBB benefit can be applied to the following Cricket plans:

Eligible households will get up to a $50 benefit on their eligible service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible service.   Only one Emergency Broadband Benefit per account and no more than one per household, not per person, is allowed.

The benefit can be applied to accounts with multiple lines of a $55/mo. or $60/mo. service. To enroll, the name and address on the account must match the name and address submitted to and approved by the National Verifier.

Only one benefit can be applied per account. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately.
 
Yes.  You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. First, you’ll need to apply for the federal government program at getemergencybroadband.org or call the EBB Support Center at (833)-511-0311. Cricket cannot apply for the EBB benefit until you are approved AND you have activated your service on an EBB eligible plan with Cricket. New customers who want the EBB benefit applied at the time of activation will need to visit a store to purchase service and enroll. New customers can purchase a new device or bring their own and be eligible for EBB enrollment. Otherwise, your benefit will be applied to your next month’s service after enrollment is complete. Step-by-step instructions for EBB enrollment with Cricket can be found here
A customer may lose the EBB benefit from Cricket in multiple ways:
  • Moves to an ineligible rate plan
  • No usage in a calendar month
  • Apply for EBB with another participating provider
  • Name on application with the National Verifier does not match name on the Cricket account; and
  • When temporary EBB Program ends
Once your Cricket enrollment in EBB is complete, you will receive a text message confirmation. 

If you log-in to My Account or the myCricket app, your benefit may not be reflected on your account details. 

Should you have any questions as to your EBB status or monthly payment, our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call (844) 246-8364 from your phone. Click here to find a Cricket store near you.
We’re sorry to hear you’re experiencing issues with our enrollment form. 

Our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call (844)-246-8364 from your phone. Click here to find a Cricket store near you.
The temporary federal government EBB Program will conclude upon the earlier of six months after the end of COVID-19 emergency period or when the fund is exhausted.  Cricket may end its participation in the program at any time.

Once the EBB benefit is removed, you will remain on the same plan and be charged the standard rate for your plan, plus taxes and fees and subject to the Cricket general terms and conditions, unless you chose not to renew your service or select a different rate plan. The EBB benefit can be applied to the following Cricket plans: You will be notified by email and/or text message prior to the program benefit ending.


 
If you request to de-enroll from Cricket’s EBB program,  your request will be processed within two business days after the request.
 

If you wish to transfer your benefit, contact the EBB Support Center at (833)-511-0311.  Need help? Contact our Customer Support representatives at (844) 246-8364 (Mon-Sat, 9am to 9pm, & Sundays, 10am to 9pm Eastern Time).