Cricket COVID-19 Updates

Updated: 4/03/2020

We’re committed to being there for our customers and employees, and we always do our best to provide a safe environment. Reliable wireless service is important to the communities we serve, and we’ve been working around the clock so we can continue to provide award-winning service whether you visit our website, talk to us on the phone, or walk in a store. Here’s more information and answers.

Need in-person assistance? Find an open Cricket store near you.

Helping Customers

Yes. We know the need for affordable data access options is more important than ever as the country adjusts to a new normal. We’re automatically waiving the reactivation fee and the Automated Phone System fee that applies to service payments.
No. If your service has been suspended, make a payment for the balance due, and we’ll get your service back up and running.

These are the fastest ways to make a payment:
Click here to launch our interactive chatbot to help you enroll in BridgePay. If you need a few more days to pay your monthly service charge, BridgePay can help. BridgePay allows you to split your Cricket bill into two separate payments. As long as you get set up within seven (7) days before or after the start of your billing cycle, you'll get 7 additional days to make the second payment.
 
We know many are looking for ways to reduce their monthly spending due to loss of income or other hardships, and Cricket is here to help. For a limited time, we’re offering 2GB of data, with unlimited talk and text, for $15/mo. *

*Pricing subject to change. One-time fees may apply. See cricketwireless.com/fees for details. Terms & restrictions apply. Avail., terms & data usage & speed & other restr's subject to change w/o notice. Service subject to Cricket network management policies, see cricketwireless.com/mobilebroadband. Coverage not avail. everywhere.


 
The limited time offer is available to both new and existing customers. For new lines of service, customers can get this plan when they purchase a new Cricket device or bring their own phone. Existing customers can log in or register via the myCricket app or My Account online to add a line to their account or switch their current plan on an existing line of service to this offer. There’s no Activation Fee for this offer whether you sign up online or at a Cricket store.
 
Yes, we’re giving new and existing customers an extra 10 GB of data, temporarily, on select smartphone plans to keep you connected. After two bill cycles, your extra 10 GB will be removed.
  • Capped $30/mo and $40/mo. Voice and Data Plans: We’re temporarily enabling mobile hotspot (must have a capable smartphone*). You can use your extra 10GB as mobile hotspot or smartphone data.
  • Unlimited Cricket Core Plan: If you’re on the Unlimited Cricket Core plan and don’t have the mobile hotspot feature, we’re temporarily enabling it with 10 GB of data (must have a capable smartphone*). If you do have the mobile hotspot feature, we’re adding 10 GB of mobile hotspot data.
  • Unlimited Cricket More Plan: If you’re on the Cricket More plan, we’re adding the 10 GB data to the 15 GB you already get, so you’ll have 25 GBs for the next two billing cycles (must have a capable smartphone*).
*Not all phones support mobile hotspot/tethering. Check the user guide that came with your phone or visit the manufacturer’s website for more information.
We started adding the temporary data for existing customers on Friday, March 27. It will take approximately one week for us to get the data added to all existing, eligible customer accounts. Customers will receive a text message once the temporary data is added to their account. Your data will be removed after two bill cycles.  
Yes. Today we posted an update to our blog detailing how we’re helping students learn and families connect in times of crisis. You can read it here.
 

Managing Your Account

Everything you need to manage your account is available online. Here are some quick links to our most popular option

  • Register for an online account if you have not already enrolled.
  • Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more.
  • /quickpay.html
  • Visit our support site for answers to common Cricket-related questions.
  • Click here to launch our interactive chatbot to enroll in BridgePay and get answers to additional questions. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site.
We have a number of ways to make a payment and depending on where you pay, we accept credit cards, debit cards, gift cards, Cricket Refill Cards, reloadable prepaid cards, Cricket Service Payment Cards, cash or Apple Pay.
We’re working hard to provide a healthy environment to everyone working in and visiting Cricket retail locations. If you can’t visit a Cricket store, here are some additional options:
  • Visit an alternative payment center.
  • Buy a prepaid gift card (Visa, MasterCard or AmEx), a general-purpose reloadable card or a Cricket Refill card with cash at a grocery and convenience stores, then pay your bill online or by phone. 
To print your billing statement:
  1. Log into My Account.
  2. Select Billing History then set your Date Range.
  3. Select Print.

Shopping Online

Yes. It’s easy to switch to Cricket online and bring up to 5 lines in one order. We’ve got some great deals on the latest smartphones. You can also get a Cricket SIM kit and bring your own phone. If you’re an existing customer, you can add a line to your current account or upgrade your phone.
 
We offer free, next business day shipping via UPS for most online orders. UPS is currently open for business. Check the current status of the UPS transportation network.
Yes. You can bring your number online. When you checkout online, we will gather the information we need. We'll ship your new phone or SIM card. Once it arrives, you will be able to activate your service and complete your transfer.
 
Yes. Our Cricket Core and Cricket More plans include Mexico and Canada usage + texts to 37 countries. We also offer additional international calling options.
Yes, if you have an eligible phone and a qualifying plan. Learn more about mobile hotspot.
 
We offer Cricket Simply Data plans with high-speed data while home or on-the-go. You can buy a Cricket Turbo Hotspot or bring your own compatible mobile hotspot device.

Store Updates & Network Status

Everyone, including local businesses, is being called upon to adjust how they operate to help limit social contact. It’s critical that we provide a healthy environment to everyone working in and visiting Cricket retail locations.

In an effort to limit traffic in densely populated areas and adhere to the social distancing guidelines from the CDC, we are temporarily closing all indoor mall locations and some authorized retail locations across the country.

To balance the needs of our customers, we have worked to ensure that a core set of stores remains open so that we can continue to serve our communities' critical needs. We will continue to clean and disinfect the stores frequently. 

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and take action as needed.

Updates to Store Hours:
Authorized Retail Locations

Authorized retailers that are open are encouraged to adjust their hours to: Monday – Friday 11:00 a.m. to 7:00 p.m. and closed on Sundays.

Company Owned Retail Locations
All company-owned retail locations will have modified hours of operation: Monday – Saturday open 11:00 a.m. to 7:00 p.m. and closed on Sundays.

Indoor Mall Locations
All indoor mall locations are temporarily closed with a tentative plan to reopen on April 1st
Our frontline employees and authorized retailers across the country care about your health. We’ve asked them to:
  • Disinfect their workspace after every customer interaction
  • Wipe down all displays and hard surfaces multiple times a day
  • Pay extra attention to sanitizing common areas
  • Quickly report if they are not feeling well
Our employees have extensive experience in planning for and responding to a wide variety of situations. We have a reliable, nationwide network and our teams are closely monitoring developments during the Coronavirus (COVID-19) outbreak.  
 

Additional Resources

Here are few extra tips to help keep you healthy and connected using your own devices:
  • Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
  • Share items like photos through text messages instead of passing your phone around.
  • Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.

Go to our newsroom for the latest updates.