Cricket COVID-19 Updates

Updated: 05/13/2021

Here at Cricket Wireless, keeping you safe and connected is a top priority - whether you visit our website, talk to us on the phone, or walk into a store. Here’s the latest on our COVID-19 response.

Need in-person assistance? Most stores are open 11-7 (M-Sat) and 12 – 5 (Sun). Check our Store Locator to find a nearby location and the latest updates to hours.

Helping Customers

We now offer check-in service at our Cricket retail stores.  This allows us to understand your service needs, hold your space in line, and prep your order all before you meet one of our friendly sales advocates.  The process is quite simple.  Once you have arrived, look for a ‘Check- In’ sign on the exterior of our store.  Text the number listed on the sign.  A sales advocate will then ask a few questions via text message to understand the nature of your visit and let you know your position in line.  When it’s your turn, you can enter the store for exceptional service or the advocate can help you curbside at select locations.  Visit Store Locator to see if curbside service is available in your area.
To ensure the safety of our employees and customers throughout the Covid-19 pandemic, here are measures we’ve advised our stores to practice:
  • Highly encourage all customers to wear a face covering in our stores, even if not mandated by state/local ordinances
  • Disinfect workspaces after every customer interaction and frequently sanitize common areas
  • Install plexi-glass at sales stations 
  • Wipe down all displays and hard surfaces multiple times per day
  • Follow directions provided by the CDC and other health organizations
  • Accept a limited number of customers at a time and using recommended distance markers to help align with the six-foot spacing guidelines
We’ll continue to update our safety practices as the situation evolves. Thank you for your understanding and cooperation, and for being a valued customer. Most of all, stay safe Cricket nation.
Yes, Cricket Wireless does offer the Emergency Broadband Benefit on select mobile broadband service to qualifying households. Click here to learn about eligibility and how to enroll.
Yes! If you need a few more days to pay your monthly service charge, BridgePay allows you to split your Cricket bill into two separate payments – giving you extra time to pay for your monthly service. As long as you get set up within seven (7) days before or after the start of your billing cycle, you'll get 7 additional days to make the second payment. Restrictions and fees apply. Click here to launch our interactive chatbot to help you enroll in BridgePay.
Yes, we gave existing customers (and new customers who activated service by 5/14/2020) an extra 10 GB of data, temporarily, on select smartphone plans to help keep you connected. After two bill cycles, your extra 10 GB will be removed.
  • Capped $30/mo and $40/mo. Voice and Data Plans: We’ve temporarily enabled mobile hotspot (must have a capable smartphone*). You can use your extra 10GB as mobile hotspot or smartphone data.
  • Unlimited Cricket Core Plan: If you’re on the Unlimited Cricket Core plan and don’t have the mobile hotspot feature, we’ve temporarily enabled it with 10 GB of data (must have a capable smartphone*). If you do have the mobile hotspot feature, we’ve added 10 GB of mobile hotspot data.
  • Unlimited Cricket More Plan: If you’re on the Cricket More plan, we’re adding the 10 GB data to the 15 GB you already get, so you’ll have 25 GBs for the next two billing cycles (must have a capable smartphone*).
*Not all phones support mobile hotspot/tethering. Check the user guide that came with your phone or visit the manufacturer’s website for more information. Must have activated service by 5/14/2020 to receive temporary 10 GB of data and included mobile hotspot for two billing cycles.
We added the temporary data for existing, eligible customers starting on Friday, March 27. Customers received a text message once the temporary data was added to their account. Temporary data will be removed after two bill cycles.
Yes. Today we posted an update to our blog detailing how we’re helping students learn and families connect in times of crisis. You can read it here.

Managing Your Account

Everything you need to manage your account is available online. Here are some quick links to our most popular option
  • Register for an online account if you have not already enrolled.
  • Sign in to the myCricket app or My Account Online to pay your bill, manage your lines, edit plans and features, and check your usage from your device and more.
  • QuickPay
  • Visit our support site for answers to common Cricket-related questions.
  • Click here to launch our interactive chatbot to enroll in BridgePay and get answers to additional questions. You can also launch it by clicking the green question mark in the bottom right-hand corner of any page on our site.
We have a number of ways to make a payment and depending on where you pay, we accept credit cards, debit cards, gift cards, Cricket Refill Cards, reloadable prepaid cards, Cricket Service Payment Cards, cash or Apple Pay.
We’re working hard to provide a healthy environment to everyone working in and visiting Cricket retail locations. If you can’t visit a Cricket store, here are some additional options:
  • Visit an alternative payment center.
  • Buy a prepaid gift card (Visa, MasterCard or AmEx), a general-purpose reloadable card or a Cricket Refill card with cash at a grocery and convenience stores, then pay your bill online or by phone. 
Yes, you can sign up for Auto Pay and save up to $60/year! Cricket offers a $5 monthly service credit for customers enrolled in Auto Pay with an eligible rate plan on single line accounts excluding Group Save and multiline discounts This includes customers on our current and grandfathered Cricket rate plans $40/mo. and up. The credit is applied at the account level at the end of each month. Learn how Auto Pay works, Get details on how Auto Pay works and how to set it up. Read the complete Auto Pay Service Credit Program Terms and Conditions.
To print your billing statement:
  1. Log into My Account.
  2. Select Billing History then set your Date Range.
  3. Select Print.

Shopping Online

Yes. It’s easy to switch to Cricket online and bring up to 5 lines in one order. We’ve got some great deals on the latest smartphones. You can also get a Cricket SIM kit and bring your own phone. If you’re an existing customer, you can add a line to your current account or upgrade your phone.
We offer free, next business day shipping via UPS for most online orders. UPS is currently open for business. Check the current status of the UPS transportation network.
Yes. You can bring your number online. When you checkout online, we will gather the information we need. We'll ship your new phone or SIM card. Once it arrives, you will be able to activate your service and complete your transfer.
Yes. Our Cricket Core and Cricket More plans include Mexico and Canada usage + texts to 37 countries. We also offer additional international calling options.
Yes, if you have an eligible phone and a qualifying plan. Learn more about mobile hotspot.
We offer Cricket Simply Data plans with high-speed data while home or on-the-go. You can buy a Cricket Turbo Hotspot or bring your own compatible mobile hotspot device.

Additional Resources

Our employees have extensive experience in planning for and responding to a wide variety of situations. We have a reliable, nationwide network and our teams are closely monitoring developments during the Coronavirus (COVID-19) outbreak.
Here are few extra tips to help keep you healthy and connected using your own devices:
  • Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
  • Share items like photos through text messages instead of passing your phone around.
  • Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.

Go to our newsroom for the latest updates.

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