I ordered product by phone or online and do not have a sales receipt; what should I use?

In lieu of a sales receipt, you may submit a copy of your Order Confirmation email or the Order Confirmation sheet that came in the box with your product.

What if my purchase date does not fall within the offer start and end dates listed on the rebate form I received?

You may return to your point of purchase to request a rebate form that matches your purchase date or download rebate forms online. Please note that not all devices are eligible for a mail-in rebate.

What is an IMEI number and where can I find it?

Your IMEI number is a 15-digit number that can be located on the device box and also behind the battery on the device. Do not remove that label from the device. If you are having difficulty locating the IMEI number, you can identify it by pressing *#06# (star, pound, zero, six, pound) and it will appear on your display screen.

How long should it take for me to receive my rebate?

You should receive your Cricket Wireless Promotion Card within 8 weeks after your rebate request has been received and verified according to the terms and conditions of the rebate offer.

I have moved since submitting my rebate. Will my Cricket Wireless Promotion Card forward to my new address?

No, for security reasons your Cricket Wireless Promotion Card cannot be forwarded to your new address. If your address has changed since you mailed your rebate request, please call us at 1-888-326-6178.

How can I check the status of my rebate?

That's easy. Just go to the mail-in rebates status page and enter your last name, address and ZIP code. You should see detailed information on the progress of your rebate.

How long will it take for my rebate information to appear online?

Your rebate information should appear online within 4 weeks of mailing your rebate request. When checking on the status of your rebate, make sure your search information is identical to what was written on your wireless rebate form.

How do I contact Cricket Wireless about my wireless rebate?

Please call 1-888-326-6178, 7 AM to 7 PM Central Time, Monday thru Friday.

Where can I learn more about current and previous offers that include a mail-in rebate?

Go to the Current Offers and Rebate Forms page to view details on specific offers and download English and Spanish rebate forms.

Important Promotion Card Terms and Conditions