How do I place an order online for new Cricket service?
It's easy! First, choose a new phone and add it to your cart. Or you can bring your own unlocked, compatible phone by starting here. Second, pick your plan and add features to suit your needs. Third, decide if you want to transfer your current number or get a new Cricket number in the area code of your choice. Review your cart, enter your contact and payment information, and then place your order.
After you receive your order, you can come back and activate your service online for free. You'll just enter your phone number and order number, and you'll be good to go!
Can I order more than one line of service online?
If you are a new customer, you can place an online order for up to five lines. Choose Group Save eligible plans with each line and watch your savings add up. If you need additional lines, you can add them one at a time (up to nine lines total per account) after you activate your service.
If you are a current Cricket customer who is adding a new line to your existing account, you can only order one line per transaction online. If you need additional lines, you can add them one at a time (up to nine lines total per account) after you activate service on your first new line. To add more than one line at a time, please visit your local Cricket store.
What if I need to change something with my order before it ships?
Once your order has been placed, it cannot be canceled. Please follow the return instructions once you receive your package. If you need assistance, please call or chat with a Support Advocate.
Will someone need to sign for the package?
Delivery signatures are required for all device or accessory orders. SIM card kits (for bring-your-own phones) do not require a signature. If your package requires a signature and no one is available on the first delivery attempt, the carrier will leave instructions explaining when they will try again.
What if I can't be home to sign for my package?
You can change your delivery location to your local The UPS Store® or UPS Access Point? by signing up for a free UPS My Choice® membership. An Access Point is a nearby small business or neighborhood location where you can pick up or drop off UPS packages. Some locations are open in the evenings and on weekends, so you can stop by when it's convenient for you.
As a UPS My Choice member, it's easy to redirect packages to an Access Point before or after the first attempted delivery. To pick up your package, you must present a government-issued photo ID with the same name and/or address that's on the package.
What if I never receive my order?
If you received a shipping notification email, the carrier tracking number can be used to track your package. If you never received a shipping email, please call or chat with a Support Advocate, who will happily assist you in locating your order.
Why was my order canceled?
If we can't verify your information or you've already ordered the maximum number of lines of service allowed for online orders, we may cancel your order. If this happens, we'll send you an email to let you know.
My order was canceled, but I see a pending charge on my bank account. Why?
If your order is canceled, your card will not be charged. You might see a pending charge or a "hold" for the preauthorized amount on your bank account, but don't worry - we won't process this charge. Your funds should be available in your bank account in 1-3 days. Check with your bank on their specific policy on preauthorized funds availability.