How long do I have to return or exchange my device?
If you bought a new or reconditioned device online at www.cricketwireless.com, you have seven days to return or exchange it, starting on the date the device is received.
If you bought a new or reconditioned device at a Cricket Store, you have seven days to return or exchange it, starting on the date of purchase.
How long do I have to return or exchange my accessory purchase?
All accessory purchases from a Cricket Company-Owned Store and from www.cricketwireless.com are final. If you bought an accessory at an Authorized Cricket Retail Store, you must consult that authorized retailer?s return policy.
Are there any return fees?
- A non-compliant return fee up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. For example, if the device is missing the battery, battery door, charging transformer, or charging cable, the store will apply this fee.
- There is no fee for returns of compliant devices purchased online at www.cricketwireless.com.
When will I receive my refund for my online purchase return?
Refunds will be issued within 10 business days of receipt of compliant returns (most are processed within 3-4 business days). Non-compliant returns will be returned to customers and will include a reason for rejection.