Note: Deezer from Cricket is no longer available for purchase as of January 18, 2019. For existing customers with Deezer From Cricket, after March 24, 2019, you will no longer be able to pay for your Deezer music service through your monthly Cricket service payment.

Deezer From Cricket

I'm currently enrolled in the free trial. Once it ends, how do I pay?

You can convert to paid service through Cricket as late March 23, 2019. If you haven?t converted by that date, your subscription will be converted to the free ad-supported version of Deezer on your billing cycle date between March 24, 2019 and April 24, 2019. To continue listening without ads, look for a special offer in the Deezer app or sign up directly at try.deezer.com/cricket. And don?t worry, your Deezer music library will remain intact.

I want to keep my Deezer subscription. What do I need to do?

You?ll receive a communication from Deezer for a promotional offer of $6/month for 6 months of service. This offer will be displayed in the Deezer app. You can also visit try.deezer.com/cricket to re-subscribe to Deezer directly.  


What if I don't move my subscription?

No problem. You?ll keep your music library and your Deezer music subscription will be converted to the free Deezer music version, which includes advertising.  For a limited time, you can subscribe to a promotional offer from Deezer.

What happens if I pay my Cricket bill early?

For any overpayment of your Deezer From Cricket feature, you will receive a credit on your Cricket account that will be applied to your next month?s wireless rate plan.

How can I cancel Deezer From Cricket?

You can cancel Deezer From Cricket in My Account online or via the myCricket app. You can also visit your local Cricket store. Or, call 1-800-CRICKET (1-800-274-2538) to speak with a Cricket Support representative.

How Deezer Works

Does Deezer From Cricket offer personalized music suggestions like other music programs?

Yes. Deezer has a library of millions of songs. Based on your preferences, Deezer editors provide suggestions that you are sure to love.
 

Can I share my Deezer From Cricket playlists with friends?

Yes, as long as your friends also have Deezer From Cricket, you can send them your playlists within the app. You can also share tracks with your friends that have Deezer and post your listening status to your social networks.
 

Can I download and store songs to my smartphone?

Absolutely! One-touch downloads are quick and easy. Just select Download to store your favorite tracks, albums or playlists on your device.

How do I create a playlist or add songs to an existing playlist?
 
To create a playlist in Deezer:
  1. Search for the song or album you want to add to a playlist.
  2. Tap the three vertical dots to the right of the song or album: three vertical dots
  3. Tap Add to Playlist
  4. Select an existing playlist or create a new playlist by tapping New Playlist.
  5. If you're creating a new playlist, enter a playlist name and tap OK.
  6. That's it - your playlist has been created.

How do I delete an album, playlist or artist from my library?
 
To delete a favorite track, album, playlist or artist from your Deezer library:
  1. Go to My Music in the Deezer app. 
  2. Tap the category you're looking for: Tracks, Playlists, Albums or Artists
  3. Tap the three vertical dots to the right of the song, playlist, album, or artist: three vertical dots
  4. Select Delete Playlist.

To delete all of your synced music (this may vary by device):
  1. Go to Settings
  2. Select the Deezer From Cricket app
  3. Under Disk Usage, select Clear All
  4. Select Clear on the pop up message to confirm you want to delete all the data synced for offline mode.
  5. Now you can start fresh by creating new playlists and searching for new tracks to add to your playlists!
     

I just changed phones. Can I transfer my downloaded music on my new phone?

Yes, here's how:

  • Sign in to your account in the Deezer app.
  • Tap the Settings icon next to your name in the left corner of the screen and then tap Settings.
  • Locate your previous phone and tap Unlink This Device.
  • Link your new device by logging into Deezer on your new phone.


Deezer used a lot of data this month. Can I change how much data is used?  

In order to use less cellular data you should listen and download over Wi-Fi whenever possible.
 

How can I change the settings for my music so that it doesn't take up so much storage spae and doesn't skip?

Deezer provides three ways to optimize the balance between data management and audio quality. Higher-quality audio tracks will require more storage space and data. To change these settings:

  • Tap Menu from the Deezer app.
  • Tap Settings.
  • Select Audio Settings to manage audio quality settings.
  • Select App to manage data settings.

 

 

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