Cricket Protect Changes Summary

The Cricket Protect and Cricket Protect Plus programs are changing and there will be more benefits than ever before. The program changes will be effective April 19, 2020. Your monthly charge will increase by $1 per wireless number enrolled. You will continue to enjoy the benefits of your current enrollment, while also taking advantage of new benefits.

Cricket Protect

Cricket Protect Plus

Additional Program Details

  • Insurance Deductible or Service Fee: A nonrefundable deductible or service fee applies per approved claim and is based on device tier. Device Tier 1 $10, Tier 2 $40, Tier 3 $75, Tier 4 $130, and Tier 5 $250. For a list of devices by tier visit
  • Replacement Devices: Replacement devices may be new or refurbished and of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatibility of accessories is not guaranteed.
  • Cancellation Policy: You can cancel your optional coverage at any time and receive a prorated refund of your unearned monthly premium/charges. We may cancel or change terms by giving you prior written notice as required by law.

Non-Return Fee: If your device is damaged or if your lost device is later found, you can avoid non-return fees of up to $850 (the fee is based on the cost of the claim to the insurance company) by simply returning the device as directed by us in the return envelope that we provide to you.

Insurance Exclusions and Limitations: This insurance coverage does contain limitations and exclusions. Loss caused by indirect or consequential loss, intentional parting with the covered property, intentional acts, obsolescence, cosmetic damage, faulty repair, unauthorized repair or replacement, discharge, dispersal or seepage, abuse, failure to follow the manufacturer’s instructions, manufacturer recall, mechanical or electrical failure, damage to batteries (unless otherwise covered as part of a Covered Accessory when part of a Loss to other Covered Property), malware, nuclear reaction, war, seizure, nonstandard software, and failure to reasonably protect the device from further loss. All exclusions and limitations can be found in the full terms and conditions.

New York Producer Compensation: Cricket (producer) has a limited license to sell wireless communications equipment insurance in New York (license # LR-1294361) and will be paid a portion of your contract purchase price by the insurer, Continental Casualty Company. The producer will be compensated by the insurer if you purchase the insurance. The producer’s compensation may vary based on the product you purchased. For more information about compensation, please ask your sales representative.

Agreement to Terms And Conditions: Cricket program information and legal notices will not be sent electronically in New York. If you are enrolled in Cricket Protect or Cricket Protect Plus, and you can submit proof that you have purchased and maintained a separate extended warranty, your premium will be reduced by $1.00.

Screen Repair: $29 deductible applies. For Cricket Protect only, each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app.

Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges are extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit General: Other fees, charges & restrictions apply.