This program is funded by the Federal Government. Recently, the Federal Communications Commission (FCC) announced that the program is projected to run out of funds in April 2024 (this projection is subject to change). As a result, the FCC will stop accepting new applications and enrollments after 11:59pm ET on February 7, 2024. Once the program ends, the ACP benefit will be removed from customer accounts. Once the FCC finalizes the program end date, customers enrolled in the ACP can expect to receive at least two Cricket notifications explaining the impact to their monthly service.
Affordable Connectivity Program (ACP) FAQs
As of 11:59pm ET on February 7, 2024, customers can no longer enroll in the ACP. If you are an existing ACP household, you may transfer your ACP benefit to Cricket or from Cricket to other Service Providers. Please refer to the FCC’s website at fcc.gov/acp for more information about the status of the program.
Yes. You may contact your members of Congress to help protect access to an affordable internet connection for more than 22.5 million U.S. households at www.keepamericaconnected.com/cricket.
Call Cricket Customer Support at (844) 246-8364 to de-enroll from the program. Your request will take effect within two business days after the request.
If you wish to transfer your benefit to Cricket Wireless, select the “transfer” option on the Cricket ACP Application Form. Once you submit it, we will initiate the transfer of your benefit for you. If successful, you will no longer receive the benefit with your current participating provider. The ACP rules allow one ACP benefit transfer per month, subject to certain exceptions. If you need assistance, please contact Customer Support at (844) 246-8364. If you believe that your ACP benefit has been transferred in error; please file a dispute with the Federal Communications Commission Consumer Complaint Center or 888-CALL-FCC (888-2255-322).
ACP customers need to use their service to continue to get the benefit. Customers will receive a notification when they do not use their service for 14 days and again at 30 days. If there is no usage as of day 45, the benefit will be removed, and the subscriber will get a final notification that they have lost the benefit.Note: Network usage does not include Wi-Fi usage. If you lose your benefit, or your service ends, but you think you still qualify, re-apply here: Cricket ACP Application Form.
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