Customer Support

Mail-In Rebates Check our current offers and download rebate forms.
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Orders & Activations Orders & Activations

Learn how to activate and set up your new Cricket Wireless device, check the status of your order, return or exchange your device, or submit a warranty claim.


Account Management Account Management

See how easy it is to manage your Cricket service from your computer or smartphone. Learn about charges and fees, Cricket Rewards, and how to report your device as lost or stolen or suspend/restore your service.


Plans & Features Plans & Features

Check out Cricket's simple plans and pricing. Find out about how to add 1GB Data, Cricket Protect Device Insurance, Cricket International, Mobile Hotspot, Deezer music, and more.


Apps & Services Apps & Services

Discover how Cricket's free apps can make your life easier. Find out how to bring your own device, transfer your number, trade in your old phone, get a new SIM card, and more. 


Phones & Accessories Phones & Accessories

Get detailed support for your Cricket device. You'll find quick start and user guides, device specifications, and links to your phone manufacturer's website. 


Advocate Support
Find everything you need to help our customers, including info on promotions and offers, technical issues, and how to get your store ready to show off the Cricket brand. Learn about our devices and get tips on answering customer questions.