Wi-Fi Calling

Wi-Fi calling is a feature available on Wi-Fi calling-capable phones. When connected to an active Wi-Fi network, it automatically routes calls and text messages via Wi-Fi. This is useful in poor cellular coverage areas or when your device is in airplane mode with Wi-Fi enabled.

Wi-Fi Calling-Capable Phones

Wi-Fi calling is currently available on most devices sold by Cricket since 2020. If you currently have a Wi-Fi-capable device and a Cricket mobile number, Wi-Fi calling is available to use.

Note: For Wi-Fi calling capable phones not purchased at Cricket, Wi-Fi calling will work on select Android devices and all compatible iPhones.

Set up Wi-Fi Calling on iPhones

  1. Open the  Settings app.
  2. Scroll down and tap Phone.
  3. Tap Wi-Fi Calling
  4. Tap or slide the Wi-Fi Calling on This iPhone switch to ON.
  5. Tap Enable.
  6. Tap Continue.
  7. Read the Wi-Fi Calling Important Information and tap I agree.
  8. Enter and Verify your emergency 911 address.
  9. Tap OK when done.
  10. Confirm your toggle is set to On for Wi-Fi Calling.

Set up Wi-Fi Calling on Android phones

  1. Open your phone Settings and tap Connections.
  2. Tap Wi-Fi Calling.
  3. Read the Wi-Fi Calling Important Information and tap I agree.
  4. Enter your emergency 911 address and Verify address.
  5. A Setup complete screen will appear. Tap Done.

Wi-Fi Calling FAQs

If you have an eligible device, Wi-Fi Calling is part of your rate plan. You can use Wi-Fi Calling for voice calls to the U.S.

Yes. If you have an international capable rate plan or optional add-on, you may make international long distance voice calls using Wi-Fi Calling. Calls will be subtracted from your international long distance minutes. You can use Wi-Fi Calling to call numbers in the U.S. at no additional charge. This excludes calls to 411 and other premium numbers.

View Cricket international long distance rate plans, countries, and add-ons. Wi-Fi Calling cannot be used to initiate calls to 211, 311, 511, and 811 services. Use of Wi-Fi Calling may be restricted in certain countries.

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices or to initiate calls to 211, 311, 511, and 811.

Real Time Text (RTT) will be available as a TTY substitute for Wi-Fi Calling in 2018. To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. People with communication disabilities can still reach 911 in the following ways:

  • Calling 911 using a TTY from a cell phone or landline
  • Sending a text message to 911 directly from a wireless device, if available in your area
  • Using relay services to place a TTY or captioned telephone service (CTS) call from a cell phone or landline
  • Using relay services to place a IP Relay or IP CTS call using cellular data or other IP networks

To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

If we are unable to find you using your device location, the address provided during Wi-Fi Calling activation will be used. We will route your call to the nearest emergency response center that can send police, medical assistance or fire responders that location.

Note: To ensure proper routing of emergency calls, please keep the address of your Wi-Fi Calling location up-to-date.

You can change your Wi-Fi Calling address at any time by selecting "Change Address" in the Wi-Fi Calling settings menu.
Was this article helpful?

Can't find what you need? We can help

White headset on blue background
Contact Us
White text message on blue background
Chat
White store building on blue background
Store Locator

We may share limited personal information to create, deliver, and measure the effectiveness of ads for things you might like. This may include personal info collected through cookies and other technologies. Under some state laws, this may be considered sharing for targeted advertising or a sale of personal information.

You can manage your preferences regarding our use of your personal info. To opt out of:

  • Sharing for targeted advertising or sales of personal info collected through cookies and other technologies, select "Opt out."
  • Sharing for targeted advertising or sales of other personal info we collect, complete this form.

These cookies are required for our website to function. They can't be switched off in our systems. These cookies are used for:

  • Core site functionality
  • Remembering user preferences
  • Monitoring site performance
  • Conducting analytics

You can Opt Out of Marketing purposes. Doing so limits our use of data collected from cookies and other technologies for marketing purposes (including to show you ads based on your preferences and interests).
Opting Out of Marketing purposes doesn't prevent ads from being presented to you. You'll still see ads, but they won't be tailored to you and your interests.