Device Trade-In LP 2025

Need a break on your bill?

Trade-in your old phone and get a credit on your Cricket service

Trade-in program managed by Asurion*

Turn your old phone into savings!

The trade-in process can be done entirely from your phone

Get your estimate!

Use the Asurion portal to get an estimated value of your phone and begin the trade-in process. 

Trade-in your phone

Once you accept your estimate, enter your mailing address and current Cricket phone number. Now you’re ready to finalize your trade-in!

Prepare your device

You’ll need to reset your device before your trade-in. The process is secure and easy. Asurion will send detailed instructions in your trade-in kit.

No postage? No problem.

Asurion will send you all the packaging you need to mail your phone. Including postage! Once your phone is received, your trade-in will be processed. You should get your bill credit in about 1-2 billing cycles.

What's the trade-in value of my phone?

Make and Model of your phone

The make and model of your phone is used to help determine your phone's trade-in value. 

Storage and memory

The storage/memory capacity of your phone also affects the trade-in value.

Your phone's condition

A broken screen, scratched surfaces, and whether your phone can be turned on and off factor in to the trade-in value of your phone. 

You've got questions? We got answers.

Asurion will send you a free shipping kit to mail your trade-in device to us. The Asurion portal will guide you through the process. It's easy!  

Yes. Addresses with a P.O. box are valid for the trade-in program.

Over 150 models eligible, including most smartphones. Use the Asurion portal to see if your device is eligible. 

You can track your order from start to finish at Asurion.com/tradein/cricket/status

Nope. All postage and packaging is included!

No. The credit can only be applied to your Cricket service.

All new and existing customers with a Cricket account are eligible.

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