Contact Cricket Wireless

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Call Cricket Customer Support

Call 7 am to Midnight ET
1-800-CRICKET (274-2538) or 611 from your phone.

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We're available to chat 7 am ET - 7 pm ET.

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Orders & Activations

Learn how to activate and set up your new Cricket Wireless device, check the status of your order, return or exchange your device, or submit a warranty claim.

Account Management

See how easy it is to manage your Cricket service from your computer or your phone. Learn about charges and fees and how to earn Cricket Rewards, report your device as lost or stolen, or suspend/restore your service.

Prepaid Phone Plans & Features

Support for Cricket Wireless plans and features. Get information about changing plans, Cricket Protect, Cricket International and International Extra, adding data, shortcuts, more.

Apps & Services

Discover how Cricket's free apps can make your life easier. We can also help you bring your own device, trade in your old phone, finance a new Cricket device, and more.

Cell Phones & Accessories

Get detailed support for your Cricket device or accessory. You'll find quick start and user guides, device specifications, and links to your phone manufacturer's website.