Activate Your Service

Make sure you have your new phone or SIM card before you activate.
  1. Insert your SIM card.
  2. Power on your phone.
  3. Activate.

Activate Form

Have a Cricket Order Number?

If you ordered from cricketwireless.com or over the phone, activate below.

please select to clear your entry
Listed in your confirmation email or on your packing slip.
please select to clear your entry
If you ordered multiple lines of service, enter any phone number on the account.

Make a Secure Payment

To activate, you'll need to pay the amount due on your account.

Learn More

Review Your Secure Payment Information

Double check your payment details, then select Submit.

Date Time Transaction Description Amount Balance

Credit Card

Credit Card Payment
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Clear security code

Tip: The back of your card contains instructions for checking your balance.

Clear field postal code

Accept

Your total amount due will be charged to your credit card.
Your credit card will not be charged. We've cleared your information.

Cricket Refill Card

Cricket Refill Card
Clear Refill Card field
How Refill Cards Work
You can use Refill Cards to pay for Cricket services. We apply the total amount on each Refill Card to your account. You can use any remaining credit to pay for future services.
Total
Balance Due
Remaining Credit

Payment Method

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SMILE BIG.

You have successfully activated your Cricket service.

 

Welcome to Cricket!

Your new is ready to use. Please insert your SIM card into your phone.

PLEASE NOTE: See SIM card numbers (ICCIDs) below.

Each SIM card is tied to a specific phone number on your account, so make sure you insert the right SIM card into each of your phones.

Download the myCricket app >

Help me set up my phone >

We're transferring your phone number to Cricket now.

Here are a few things you should know.

We're transferring your phone number(s) to Cricket now.

Please be patient. Lines are activated one at a time, so this could take up to 15 minutes.

We're having trouble transferring one or more of your phone numbers (see below). Please give us a call at 1-855-619-6023.

Here are some things you should know.

Mixed Calling Service

While we transfer your number, you may be able to make calls with your new Cricket phone or SIM card, but continue to receive calls on your old phone. This could last up to 4 hours.

Data & Messaging

Text, picture, and video messages usually work within 4 hours, but could take up to 8 hours. Data should work immediately. If you brought your own phone and data isn't working, you may need to update your settings manually. 

Learn More >

 

 

Wait... Don't Cancel!

If you call your old wireless company and try to cancel the transfer, you will lose your phone number and have to call Cricket Support to get a new number and reactivate your service.

Number Transfer FAQ >

Your Plan and Features

Features Removed

You can review or change your plan and features anytime in My Account.

The new phone you just activated is not compatible with the following features. We have removed them from your line and you won't be charged again.

     

    Problems with your service? Contact Us >

    You can review or change your plan and features anytime in My Account.

     
     
     
     

    When you order new Cricket service and request to transfer your phone number, you have 30 days to activate. After 30 days, we are required to cancel number transfers that have not been confirmed and we can no longer activate your service. For questions about your phone number, you'll need to contact your previous wireless carrier.

    We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help. 

    We're having trouble transferring your phone number, but we may be able to help if you can provide a little more information. Please call the number below to speak to a Cricket Support Advocate.

    When you order new Cricket service and request a new Cricket phone number, you have 60 days to activate. After 60 days, your service expires and your request for a new phone number is cancelled. Unfortunately, we can no longer activate service using your previous order information.

    We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help. 

    Call Cricket Customer Support

    Call 1-800-CRICKET (274-2538) or 611 from your phone.

    Call Cricket Customer Support

    We're available from 6:30 am to Midnight ET at 1-855-619-6023.

    Call Cricket Customer Support

    Call 1-800-CRICKET (274-2538) or 611 from your phone.

    When you order new Cricket service and request to transfer your phone number, you have 30 days to activate. After 30 days, we are required to cancel number transfers that have not been confirmed and we can no longer activate your service.

    At this time, the phone number(s) you attempted to transfer are still held by AT&T. For more information, please call 1-800-331-0500.