Activate Your Service
Make sure you have your new phone or SIM card before you activate.
- Insert your SIM card.
- Power on your phone.
- Activate.
Make a Secure Payment
To activate, you'll need to pay the amount due on your account.
Learn MoreReview Your Secure Payment Information
Double check your payment details, then select Submit.
| Date | Time | Transaction | Description | Amount | Balance |
|---|
Credit Card
Cricket Refill Card
Payment Method
SMILE BIG.
You have successfully activated your Cricket service.
Thanks for Your Payment!
You have successfully activated your Cricket service.
Today
Credit Card: $0.00
Cricket Refill Card(s): $0.00
Account Credit Added: $0.00
Welcome to Cricket!
Your new is ready to use. Please insert your SIM card into your phone.
PLEASE NOTE: See SIM card numbers (ICCIDs) below.
Each SIM card is tied to a specific phone number on your account, so make sure you insert the right SIM card into each of your phones.
We're transferring your phone number to Cricket now.
Here are a few things you should know.
We're transferring your phone number(s) to Cricket now.
Please be patient. Lines are activated one at a time, so this could take up to 15 minutes.
We're having trouble transferring one or more of your phone numbers (see below). Please give us a call at 1-855-619-6023.
Here are some things you should know.
Mixed Calling Service
While we transfer your number, you may be able to make calls with your new Cricket phone or SIM card, but continue to receive calls on your old phone. This could last up to 4 hours.
Data & Messaging
Text, picture, and video messages usually work within 4 hours, but could take up to 8 hours. Data should work immediately. If you brought your own phone and data isn't working, you may need to update your settings manually.
Wait... Don't Cancel!
If you call your old wireless company and try to cancel the transfer, you will lose your phone number and have to call Cricket Support to get a new number and reactivate your service.
Your Plan and Features
Features Removed
You can review or change your plan and features anytime in My Account.
The new phone you just activated is not compatible with the following features. We have removed them from your line and you won't be charged again.
Problems with your service? Contact Us >
You can review or change your plan and features anytime in My Account.
Number Transfer Cancelled
When you order new Cricket service and request to transfer your phone number, you have 30 days to activate. After 30 days, we are required to cancel number transfers that have not been confirmed and we can no longer activate your service. For questions about your phone number, you'll need to contact your previous wireless carrier.
We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help.
Service Not Activated
We're having trouble transferring your phone number, but we may be able to help if you can provide a little more information. Please call the number below to speak to a Cricket Support Advocate.
Service Cancelled
When you order new Cricket service and request a new Cricket phone number, you have 60 days to activate. After 60 days, your service expires and your request for a new phone number is cancelled. Unfortunately, we can no longer activate service using your previous order information.
We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help.
Call Cricket Customer Support
Call 1-800-CRICKET (274-2538) or 611 from your phone.
Call Cricket Customer Support
We're available from 6:30 am to Midnight ET at 1-855-619-6023.
Call Cricket Customer Support
Call 1-800-CRICKET (274-2538) or 611 from your phone.
Number Transfer(s) Cancelled
When you order new Cricket service and request to transfer your phone number, you have 30 days to activate. After 30 days, we are required to cancel number transfers that have not been confirmed and we can no longer activate your service.
At this time, the phone number(s) you attempted to transfer are still held by AT&T. For more information, please call 1-800-331-0500.