Activate Your Service

Make sure you have your new phone or SIM card before you activate.

Insert your SIM card.
Power on your phone.
Activate.

Have a Cricket Order Number?

If you ordered from cricketwireless.com or over the phone, activate below.

Order Number

Listed in your confirmation email or on your packing slip.

Mobile Number

If you ordered multiple lines of service, enter any phone number on the account.

Returning customers: To finish activating your new line(s), you'll need your username, password and Cricket Account PIN. To reset your PIN, contact Customer Support.

Amount Due Today

Make a Secure Payment

To activate, you'll need to pay the amount due on your account.

Learn More

Review Your Secure Payment Information

Double check your payment details, then select Submit.

Amount Due Today

View Recent Transaction History

Date	Time	Transaction	Description	Amount	Balance

Credit Card

Add

Name on Card

Credit Card Number

Expiration Date

Security Code

ZIP Code

Please accept the

Accept

Your total amount due will be charged to your credit card.

Cancel Credit Card Payment

Your credit card will not be charged. We've cleared your information.

Cricket Refill Card

Add

Refill Card Number

How Refill Cards Work

You can use Refill Cards to pay for Cricket services. We apply the total amount on each Refill Card to your account. You can use any remaining credit to pay for future services.

Total

Balance Due

Remaining Credit

Payment Method

Edit Payment

PLEASE NOTE: See SIM card numbers (ICCIDs) below.

Download the myCricket app >

Help me set up my phone >

Mixed Calling Service

While we transfer your number, you may be able to make calls with your new Cricket phone or SIM card, but continue to receive calls on your old phone. This could last up to 4 hours.

Data & Messaging

Text, picture, and video messages usually work within 4 hours, but could take up to 8 hours. Data should work immediately. If you brought your own phone and data isn't working, you may need to update your settings manually.

Learn More >

Wait... Don't Cancel!

If you call your old wireless company and try to cancel the transfer, you will lose your phone number and have to call Cricket Support to get a new number and reactivate your service.

Number Transfer FAQ >

When you order new Cricket service and request to transfer your phone number, you have 30 days to activate. After 30 days, we are required to cancel number transfers that have not been confirmed and we can no longer activate your service. For questions about your phone number, you'll need to contact your previous wireless carrier.

We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help.

We're having trouble transferring your phone number, but we may be able to help if you can provide a little more information. Please call the number below to speak to a Cricket Support Advocate.

When you order new Cricket service and request a new Cricket phone number, you have 60 days to activate. After 60 days, your service expires and your request for a new phone number is cancelled. Unfortunately, we can no longer activate service using your previous order information.

We'd love to have you as a Cricket customer. Please call to speak to a Cricket Support Advocate for help.

Call Cricket Customer Support

Call 1-800-CRICKET (274-2538) or 611 from your phone.

Call Cricket Customer Support

We're available from 6:30 am to Midnight ET at 1-855-619-6023.

Call Cricket Customer Support

Call 1-800-CRICKET (274-2538) or 611 from your phone.

At this time, the phone number(s) you attempted to transfer are still held by AT&T. For more information, please call 1-800-331-0500.

Activate Your Service

Make sure you have your new phone or SIM card before you activate.

Have a Cricket Order Number?

Just One More Thing

Make a Secure Payment

To activate, you'll need to pay the amount due on your account.

Review Your Secure Payment Information