• Skip Navigation
  • Sign In or Create Account
  • Español
  • Find a Store
  • Coverage
  • Quick Pay
  • Activate
  • Cricket Wireless Home Page
  • Phones
    • Shop Phones
    • Deals
    • Finance & Payment Plans
    • Hotspots
    • Accessories
  • Plans
    • Shop Plans
    • Bring Your Own Phone
  • Free Trial
  • My Account
    • Pay my bill
    • Autopay
    • Billing History
    • Usage
    • Plans & Services
    • Account Settings
  • More
    • Bring Your Own Phone
    • How Cricket Works
    • Why Choose Cricket
    • Support
Item added

Item Added

The [Manufacturer Device] is in your cart.

  •  Cricket Wireless Home Page
  • Open global navigation menu 
  • Home
  • Phones
    • Shop Phones
    • Deals
    • Finance & Payment Plans
    • Hotspots
    • Accessories
  • Plans
    • Shop Plans
    • Bring Your Own Phone
  • Free Trial
  • My Account
    • Pay my bill
    • Autopay
    • Billing History
    • Usage
    • Plans & Services
    • Account Settings
  • More
    • Bring Your Own Phone
    • How Cricket Works
    • Why Choose Cricket
    • Support
  • Español
  • Find a Store
  • Coverage
  • Quick Pay
  • Activate
  • Remove Line
Item added

Item Added

The [Manufacturer Device] is in your cart.

< Back to cricketwireless.com
Cricket logo for Amazon navigation.

SIM Card Setup

  • support Home
  • account-management
  • forgot-username-password

Forgot Username or Password

Most of us visit numerous websites and use multiple apps each day. It's no wonder we can't keep our usernames and passwords straight!

If you forget your username you can still enter your 10-digit Cricket phone number in the username field. You will not be able to change your username.

To retrieve your username:

  1. Select Sign-In Help on the Sign In page.
  2. Enter your Username
  3. Select Forgot Username and enter your Cricket phone number on the next screen. You will receive a text message with your username.

To reset your password:

  1. Select Sign-In Help on the Sign In page.
  2. Enter your Username and Cricket phone number, then select Text my Verification Code. 
  3. You'll receive a text message with a temporary verification code. Enter the code on the verification screen and click Continue.
  4. Once your account has been verified, you'll be prompted to create a new password. You will receive a confirmation of the account change via text message.

Retrieve your username or reset your password now.

Password requirements:

  1. Must be between 6-24 characters
  2. Must contain at least one letter and one number
  3. Can't be the same as your username, phone number, or temporary password
  4. No spaces or special characters such as (#) and ($)

Password Tips:

Make your password hard to crack! You don't want anyone accessing your account, so make your password strong.

  1. Create longer passwords
  2. Don't add personal information such as names or birthdays
  3. Avoid common words and phrases
  4. Don't use the same passwords more than once
  5. Temporary passwords will expire after 60 minutes
If you reset your password but don't create a new one, you will be prompted to create it when you attempt to log in online or the myCricket App.

Was this article helpful?

Learn tips and tricks from other Cricket customers.

Visit Community Forums (opens in new tab)

Related Articles

  • How to Manage My Account Info
  • Account PIN Security
  • What is the myCricket App?

Related Topics

Green arrow pointing down with a horizontal line under it on a white background
Apps and Services

Green raised hand on white background
Using My Phone

Can't find what you need? We can help

White headset on blue background
Contact Us
White text message on blue background
Chat
White store building on blue background
Store Locator

Join the Cricket Nation

Cricket on Facebook
Cricket on Twitter
Cricket on Instagram
Cricket on YouTube

About Us

  • Why Cricket
  • What We Stand For
  • Sponsorships
  • Coverage
  • News
  • Our Team
  • Careers
  • Become an Authorized Retailer
  • Affordable Connectivity Program (ACP)
  • Bridge Pay
  • Phone Payment Plans
  • Refer a Friend

Customer Support

  • Accessibility
  • Sitemap
  • Sign in to Your Account
  • Store Locator
  • Track My Order
  • Returns & Refund Policy
  • Community Forums
  • Chat
  • Contact Us

Legal

  • Unsubscribe
  • Advertising Choices
  • Privacy Policy
  • Cricket Wireless Terms & Conditions of Service
  • Website Terms of Use
  • Other Legal Info
  • Do Not Sell or Share My Personal Information
  • Limit the Use of My Sensitive Personal Information
© 2023 Cricket Wireless LLC. All rights reserved.