Forgot Username or Password

Most of us visit numerous websites and use multiple apps each day. It's no wonder we can't keep our usernames and passwords straight!

If you forget your username you can still enter your 10-digit Cricket phone number in the username field. You will not be able to change your username.

To retrieve your username:

1. Select Sign-In Help on the Sign In page.
2. Enter your Username
3. Select Forgot Username and enter your Cricket phone number on the next screen. You will receive a text message with your username.

To reset your password:

1. Select Sign-In Help on the Sign In page.
2. Enter your Username and Cricket phone number, then select Text my Verification Code. 
3. You'll receive a text message with a temporary verification code. Enter the code on the verification screen and click Continue.
4. Once your account has been verified, you'll be prompted to create a new password. You will receive a confirmation of the account change via text message.

Retrieve your username or reset your password now.

Password requirements:

1. Must be between 6-24 characters
2. Must contain at least one letter and one number
3. Can't be the same as your username, phone number, or temporary password
4. No spaces or special characters such as (#) and ($)

Password Tips:

Make your password hard to crack! You don't want anyone accessing your account, so make your password strong.

1. Create longer passwords
2. Don't add personal information such as names or birthdays
3. Avoid common words and phrases
4. Don't use the same passwords more than once
5. Temporary passwords will expire after 60 minutes

If you reset your password but don't create a new one, you will be prompted to create it when you attempt to log in online or the myCricket App.