Affordable Connectivity Program (ACP) FAQs
Important Notice to Existing EBB Customers:
Effective 12/31/2021, the Affordable Connectivity Program (ACP) replaced the temporary Emergency Broadband Benefit (EBB) program. Eligible households enrolled in EBB as of 6 p.m. ET on 12/30/2021 will continue to receive the benefit during a 60-day transition period. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. The Tribal lands benefit of up to $75 will remain the same for customers who remain eligible.
If you qualified for EBB based on substantial loss of income due to COVID-19, you may be required to reverify your eligibility to remain enrolled in ACP and continue to receive a benefit. You will receive additional information from the federal government if you are required to take any steps to continue receiving the benefit after 3/1/2022. If you are no longer eligible as of 3/1/2022, you will no longer receive a benefit and the cost of your rate plan will be the then-current monthly rate for that plan.
You may switch rate plans at any time during or after the transition period and keep your benefit if you remain eligible. You may also choose not to renew service at any time. Please visit cricketwireless.com/plans for more information on current rate plans available at Cricket. All rate plans that include data are eligible for the benefit.
The Affordable Connectivity Program (ACP) is a federal program that lowers the monthly cost of broadband service to eligible households. Eligible households will get up to a $30 benefit on their eligible mobile broadband service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Only one Affordable Connectivity Program benefit per household, not per person, is allowed, and the benefit may only be applied to one broadband service, regardless of service provider. The benefit can be used on eligible broadband services.
- You or someone else in your household participate in one of the following federal assistance programs:
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- National School Lunch Program
- Federal Pell Grant
- Veterans Pension and Survivors Benefit
- The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
- Your income - You may be eligible if your household income is at or below 200% of the Federal Poverty Guidelines.
- Qualify for the Lifeline program
The benefit can be applied to accounts with multiple lines of service. To enroll, the name and address on the account must match the name and address submitted to and approved by the National Verifier.
- Becomes ineligible for the benefit
- No usage in a calendar month
- Apply for ACP with another participating provider; and
- Name on application with the National Verifier does not match name on the Cricket account
If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details.
Should you have any questions as to your ACP status or monthly payment, our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call 844-246-8364 from your phone. Click here to find a Cricket store near you.
Our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call (844) 246-8364 from your phone. Click here to find a Cricket store near you.