Affordable Connectivity Program (ACP) FAQs

Important Notice to Existing EBB Customers:

Effective 12/31/2021, the Affordable Connectivity Program (ACP) replaced the temporary Emergency Broadband Benefit (EBB) program. Eligible households enrolled in EBB as of 6 p.m. ET on 12/30/2021 will continue to receive the benefit during a 60-day transition period. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. The Tribal lands benefit of up to $75 will remain the same for customers who remain eligible.

If you qualified for EBB based on substantial loss of income due to COVID-19, you may be required to reverify your eligibility to remain enrolled in ACP and continue to receive a benefit. You will receive additional information from the federal government if you are required to take any steps to continue receiving the benefit after 3/1/2022. If you are no longer eligible as of 3/1/2022, you will no longer receive a benefit and the cost of your rate plan will be the then-current monthly rate for that plan.

You may switch rate plans at any time during or after the transition period and keep your benefit if you remain eligible. You may also choose not to renew service at any time. Please visit cricketwireless.com/plans for more information on current rate plans available at Cricket. All rate plans that include data are eligible for the benefit.

The Affordable Connectivity Program (ACP) is a federal program that lowers the monthly cost of broadband service to eligible households. Eligible households will get up to a $30 benefit on their eligible mobile broadband service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Only one Affordable Connectivity Program benefit per household, not per person, is allowed, and the benefit may only be applied to one broadband service, regardless of service provider. The benefit can be used on eligible broadband services.

You may qualify if you meet one of the three (3) criteria:
  1. You or someone else in your household participate in one of the following federal assistance programs:
    • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
    • Medicaid
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance (FPHA)
    • National School Lunch Program
    • Federal Pell Grant
    • Veterans Pension and Survivors Benefit
    • The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
    • If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
  2. Your income - You may be eligible if your household income is at or below 200% of the Federal Poverty Guidelines.
  3. Qualify for the Lifeline program
Starting 12/31/21, you'll need to apply with the federal government’s National Verifier to determine your eligibility for the program, or call the ACP Support Center at 833-511-0311. For more info on qualifying for the government's Affordable Connectivity Program, visit fcc.gov/broadbandbenefit. Once you've applied (at ACPBenefit.org) and have been approved by the National Verifier, complete our ACP enrollment form to enroll your Cricket account. If eligible, the benefit will be applied to your next month's service after enrollment is complete. If you need assistance, contact our Customer Support representatives at 844-246-8364 (Mon-Sat, 9 a.m. to 9 p.m., & Sundays, 10 a.m. to 9 p.m. Eastern Time).
The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and ACP program eligibility. There are a few ways households may be eligible. To apply for the Affordable Connectivity Program online, visit ACPBenefit.org.
The quickest way to apply is online at ACPBenefit.org. In some cases, responses will be in a matter of minutes, but it's possible it can take several days before you receive a response. You can also call and request an application be mailed to you.
Cricket does not determine eligibility and will not know why any participant's application might have been denied. Please go to ACPBenefit.org or call the ACP Support Center at 833-511-0311 for application status.
Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. To find out if you qualify for the Tribal benefit, you'll need to apply with the federal government at ACPBenefit.org or call the ACP Support Center at 833-511-0311. For more info on qualifying for the government's Affordable Connectivity Program, visit fcc.gov/broadbandbenefit.
No. Only one Affordable Connectivity Program benefit per household, not per person, is allowed, and the benefit may only be applied to one broadband service, regardless of service provider.
No. The federal government only allows one benefit per household, regardless of service provider.
The ACP benefit can be applied to all Cricket plans that include data. Eligible households will get up to a $30 benefit on their eligible service. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible service. Only one Affordable Connectivity Program benefit per household, not per person, is allowed, and the benefit may only be applied to one service, regardless of service provider, per the federal government. The benefit can be applied to accounts with multiple lines of service. To enroll, the name and address on the account must match the name and address submitted to and approved by the National Verifier.
The federal government only allows one benefit per household. In this scenario, if the customers on a multi-line account are each part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility with the National Verifier and enroll in ACP separately.
Yes. You can be a new or existing Cricket customer and apply an Affordable Connectivity Program benefit on your Cricket service. Starting 12/31/21, your eligibility for the federal government program will be determined by applying at ACPBenefit.org or calling the ACP Support Center at 833-511-0311. Cricket cannot apply the ACP benefit until you are approved, and you have activated your service on a plan with Cricket. New customers who want the ACP benefit applied at time of activation will need to visit a store to purchase service and enroll. New customers can purchase a new device or bring their own and be eligible for ACP enrollment. Otherwise, your benefit will be applied to your next month's service after enrollment is complete. Step-by-step instructions for ACP enrollment with Cricket can be found here.
A customer may lose the ACP benefit from Cricket in multiple ways:
  • Becomes ineligible for the benefit
  • No usage in a calendar month
  • Apply for ACP with another participating provider; and
  • Name on application with the National Verifier does not match name on the Cricket account
Once your Cricket enrollment in ACP is complete, you will receive a text message confirmation. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Should you have any questions as to your ACP status or monthly payment, our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call 844-246-8364 from your phone. Click here to find a Cricket store near you.
We're sorry to hear you're experiencing issues with our enrollment form. Our Customer Support agents and in-store associates will be happy to help. To contact Cricket Customer Support, please call (844) 246-8364 from your phone. Click here to find a Cricket store near you.
If you request to de-enroll from Cricket's ACP program, your request will be processed within two business days after the request.
If you wish to transfer your benefit to Cricket Wireless and no longer receive it on your current service, complete the ACP Cricket Enrollment form and we will transfer the benefit for you. Regulations state that one ACP benefit transfer between providers is permitted per month. If you need assistance please contact Customer Support at 844-246-8364 (Mon-Sat, 9am to 9pm, & Sundays, 10am to 9pm Eastern Time). If you believe that your ACP benefit has been transferred in error; please file a dispute with the Federal Communications Company at FCC Consumer Complaint Center or 888-CALL-FCC (888-2255-322).
You can change your name online, by calling Customer Support at 1-800-274-2538 or in store.
To change your name, please visit the National Verifier to submit a new application with the new name. Once verified and approved, you will need to call Customer Support at 1-800-274-2538 or visit a store to de-enroll you from ACP. Once de-enrollment is complete, please complete a new ACP Cricket Enrollment form with your name update.
Your name was changed to ensure that it name matches what's in National Verifier and your Cricket account. Please note that you affirmatively gave consent on the Cricket Enrollment form to make the name change. Don't worry, you will receive a SMS if a name change is made.
If you changed your name in the National Verifier or within your Cricket account, you will have 24 hours from the the inital change to change it back before the ACP benefit is removed from your account. If the name change was intentional, you will need to follow the name change process.
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