There are several ways to reset your voicemail PIN.

  • My Account online: Once you've signed in, select Account Settings, and then select Reset Passcode next to the line you wish to update.
  • myCricket app: On the home screen, tap the gear icon to access Account Settings. Tap Reset Voicemail Passcode next to the line you wish to update.
  • Support Automated System:
    1. Call 1-855-246-2461
    2. Select Language, 1 for English, 2 for Spanish
    3. Press 2 for anything else
    4. Enter your wireless number
    5. Enter your 4 digit PIN
    6. Press 3 for VM Tips and VM Password Reset
    7. Press 2 for Password Reset
    8. Press 1 to confirm VM Password reset
    9. Your new 4 digit PIN will be sent via SMS to your phone

 

For accounts with multiple lines, anyone with the account username and password can reset the voicemail passcode for any line on the account. A text message with a temporary passcode is sent to the selected phone line, and a new passcode can be created the next time voicemail is accessed.

You can also change your passcode from your device. See below for instructions by device type.

Change Voicemail Passcode on Your Device

Want to change your current voicemail passcode? No problem!  If you know your current voicemail passcode, you can follow the steps below to change your passcode from your device.

 

  1. Go to Settings.
  2. Select the Phone option.
  3. Select the Change Voicemail Password.
  4. Enter the current password and tap Done.
  5. Enter the new password and tap Done.
  6. Re-enter the new password and tap Done.

  1. Access the Cricket Visual Voicemail app.
  2. Tap Menu.
  3. Tap Settings.
  4. Tap PIN - Manage your Visual Voicemail PIN.
  5. Enter the current PIN.
  6. Enter the new PIN.
  7. Re-enter the new PIN, then tap Save.

  1. Access the Phone app
  2. Tap Settings.
  3. Tap Call Voicemail.
  4. Enter current PIN when prompted
  5. After returning to main menu, press 4 for administrative options.
  6. Tap the PIN option.
  7. Enter the old PIN.
  8. Enter the new PIN.
  9. System will confirm new PIN is saved.

  1. Press and hold the 1 key on your device.
  2. Enter current PIN when prompted.
  3. After returning to main menu, press 4 for administrative options.
  4. Select the PIN option.
  5. Enter the old PIN.
  6. Enter the new PIN.
  7. System will confirm new PIN is saved