What is Cricket Protect Plus?

Sometimes life throws curveballs. When it does, it’s important to be prepared. Cricket Protect Plus is designed to provide protection for your phone and the memories on it. Available for $11 per month, it includes:

  • Comprehensive phone coverage to meet your real-life needs
  • Unlimited $29 cracked screen repair as soon as same-day for eligible devices in select areas
  • As soon as next-day device replacement to get a working phone back in your hands 
  • Protection from having to buy a new phone at full retail cost
  • Everyday device tech help with myExpertTM
  • Unlimited storage to protect your photos and videos with myPhotoVaultTM 

Cricket Protect Plus is an optional feature that can be purchased with new phones or phone upgrades and some previously owned devices which were bought from Cricket (BYOD). See covered devices.

How to Get Cricket Protect Plus

Sign up for Cricket Protect Plus in My Account or the myCricket app within your first seven days of new phone purchase or upgrade. Or, if you have Cricket Protect, you can switch to Cricket Protect Plus at any time.

Once you sign up, you need to download and register the myExpert app. You’ll be sent a text message with a link to download the myExpert and myPhotoVault apps for iPhone or Android. Then, any time you need help, just open the myExpert app.

With the myExpert app, you can:

  • Reach a U.S.-based tech expert in seconds, with translation services for more than 100 languages.
  • Get help transferring content and setting up your new device including support for email, passwords, and device how-to's
  • Ongoing support to connect to Wi-Fi, Bluetooth, wireless speakers, and more

With the myPhotoVault app, you can:

  • Enjoy unlimited storage to protect your favorite memories
  • Free up space on your phone. (The app automatically backs up photos and videos at full resolution.)
  • Easily share and manage photos and videos

Insurance Program Details

  • Covered Equipment
    • Phone, standard battery, standard wall charger, and SIM card.
  • Covered Incidents
    • Insurance coverage for Loss, theft, accidental or liquid damage,
    • Service Warranty coverage for in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunction (does not cover cosmetic damage).
    • Unlimited $29 cracked screen repair, as early as the same day, for eligible devices in select areas
  • $29 Cracked Screen Repair
    • As soon as same-day cracked screen repair for eligible smartphones, in select locations. Subject to parts and technician availability.
    • Choose from a convenient repair location or have a tech will come to you, if available
    • All screen repaired smartphones come with a 1-year limited warranty on the repair.
    • Unlimited $29 Cracked Screen Repair does not count against your claim limit.
    • Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility.
  • Replacement
    • Replacement device may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed.
  • Monthly Charge
    • $11 per month
  • Deductible or Service Fee
  • Claim Limits
    • Three (3) claims in any consecutive 12-month period. Maximum replacement value of $2500 per claim.
  • Cancellation Policy
    • Enrollment is optional. You may cancel Cricket Protect Plus at any time and receive a prorated credit of any unearned premium/charges. Cancel by visiting My Account , the myCricket app or by visiting a Cricket store.
    • You are not required to purchase this device protection plan to activate wireless service. This coverage may provide a duplicate of other sources of coverage.
  • Full Program Terms and Conditions

Canceled Accounts

  • If your wireless service is canceled due to non-payment, Cricket Protect Plus will be canceled. You will not be allowed to re-enroll the same device without an eligible activation or during an open enrollment period

Multiline Accounts

  • If you have an account with multiple lines, you'll need to add Cricket Protect Plus to each line separately.

Phone Upgrades

  • If you have Cricket Protect Plus and upgrade to a new eligible Cricket phone, the device protection feature will transfer to your new phone. If you have Cricket Protect Plus but upgrade to a non-eligible phone, the feature will automatically be canceled when you activate your new phone.

Cricket Protect Plus: Includes Cricket Protect Plus Insurance and Cricket Protect Plus Service Warranty. Cricket Protect Plus Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Cricket Protect Plus Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges are extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket. General: Other fees, charges & restrictions apply.

For New York residents, the following may be purchased separately by calling customer support at 1-800-CRICKET (1-800-274-2538): Cricket Protect Insurance for $5.25 per month, and Cricket Protect Service Warranty for $3.75 per month.

Screen Repair: $29 deductible applies. For Cricket Protect only, each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app.

myExpert and myPhotoVault apps: The myExpert and myPhotoVault apps require a compatible device with Cricket Wireless service. Technical limits may prevent certain features from working on all devices. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability and timeliness are not guaranteed. Free versions of the apps with limited features are also available. myExpert, myPhotoVault and other related apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details as well as full terms and conditions, visit phoneclaim.com/cricket.

Some devices are not eligible for Cricket Protect.

  Cricket  Protect Cricket Protect Plus
Monthly charge per enrolled number $8 $11
Insurance for lost, stolen or damaged device and out-of-warranty malfunctions x x
3 claims per consecutive 12-month period, maximum replacement value of $2,500 per occurrence. x x
$29 Cracked Screen repair Up to 3 repairs per consecutive 12 month period
(Counts against 3 claim limit)    
Unlimited
(Does not count against claim limit)
Service Warranty for out-of-warranty mechanical and/or electrical malfunctions x x
As soon as next-day replacement* x x
myExpert personalized, interactive tech support   x
myPhotoVault photo and video storage 16 GB Unlimited

*Next day replacement: Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, cannot be shipped for next day delivery.

   
No, tech support and device insurance is specific to each line. Cricket Protect Plus must be purchased for each number on the account.
Visit My Account or the myCricket app and select Manage Plans & Services. Select your phone number and Change Plans & Features. Scroll down and choose Skip & Manage Features. Find Cricket Protect Plus and select Add Feature. Follow the prompts to complete your change. Note: If you remove Cricket Protect or Cricket Protect Plus and check out before adding the other version, you will not be able to add it later.
You can add Cricket Protect Plus during the first seven days after your new Cricket phone purchase or upgrade. If you’re already enrolled in Cricket Protect, you can switch to Cricket Protect Plus in My Account or the myCricket app at any time.
You may cancel Cricket Protect or Cricket Protect Plus at any time and receive a prorated credit of your unearned premium/charges. Canceling Cricket Protect Plus will result in the loss of insurance and service contract. You’ll be able to access your files in myPhotoVault. However, you will not be able to upload new files. Nor will you maintain access to interactive tech support through myExpert. If you switch from Cricket Protect Plus to Cricket Protect, you will still be able to access your files in myPhotoVault and upload new files to a 16 GB maximum. If you cancel Cricket Protect or Cricket Protect Plus you will still be able to access your files in myPhotoVault and upload new files to a 2 GB maximum. If you are currently over the size limit after your plan change you will not be able to add any new files unless you reduce your storage below the eligible limit.