Accessibility for All

Cricket is committed to using the principles of Universal Design to ensure our websites, apps, services and products are accessible to everyone. This includes people with disabilities such as hearing and vision loss.

What is Universal Design?

Universal Design means creating physical and digital environments that address the needs of a variety of people. This includes individuals in the aging and disability communities. The goal is to make it easy for them to get what they need from a product or service.

We believe that Universal Design:

  • Results in greater inclusion around the world, in real life and digitally
  • Drives innovation that meets the diverse needs of our customers and employees
  • Creates a range of products and services that increase our ability to serve customers
  • Helps aging and disabled people to be independent

Based on this commitment, we promise to:

  • Research accessible ideas early
  • Use current industry standards and guidelines. These include the Web Content Accessibility Guidelines (WCAG) and hearing aid compatibility, among others.
  • Promote industry standards that embrace Universal Design principles
  • Engage with aging and disabled people to ensure we are addressing their needs

Taking action

Applying Universal Design principles is a team effort led by Cricket’s Corporate Accessibility Technology Office (C-CATO). This group has extensive experience in business, compliance, technology and accessibility. Its members provide training and consulting to ensure Universal Design principles are used throughout the company.

Help us improve

Cricket continually strives to improve our user experience. If you find an accessibility issue with one of our websites, apps, phone systems or anything else, we want to know. Please email us and someone will get back to you within 72 business hours.