Cricket Wireless LLC ("Cricket") is committed to resolving its customers' disputes in a fair and efficient manner. If you are unsatisfied with the resolution that a customer service representative offers for a problem that you are experiencing, you may notify us of your dispute by sending this form to Cricket's legal department.
Please complete this form in its entirety (printing legibly). Retain a copy for your records and send the completed form by certified U.S. mail to:
Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd., 5thFloor Atlanta, GA 30319.
A Cricket representative will respond within 30 days of receiving this form. If the dispute is not resolved to your satisfaction, you may begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association. We provide further details on our web site (athttps://www.cricketwireless.com/legal-info/arbitration.html), as well as a Demand for Arbitration form.
Notice of Dispute
Name of account holder:
Mobile phone number:
Additional number at which you may be reached during business hours:
Your email address:
Your fax number:
Your billing address:
If you are an authorized representative of the account holder, please print your name, your relationship to the account holder, your address, and a phone number at which you may best be reached during business hours:
Please briefly describe the nature of your dispute and attach any supporting documents that you wish. If necessary, please use the reverse side.
Please briefly describe the relief that you would like from Cricket.
If you are unsatisfied with the resolution that a customer service representative offers, you may notify us. Use this form.