You have spoken, and we couldn’t be more honored and humbled. Thanks to you, we were recently ranked #1 by Forrester® in their annual US Customer Experience Index!
Forrester’s annual CX Index™ survey measures how well companies deliver high-quality customer service that creates and sustains customer loyalty. The CX Index looked at 11 wireless brands in the U.S. through an online survey and asked customers about the quality of their last experience with their wireless carrier, focusing on key factors such as effectiveness, ease and emotion. And your responses put Cricket in the top spot!
Forrester is one of the most influential research and advisory firms in the world. Looking at some of largest brands across industries, their annual benchmark of customer experience is an important assessment of how customers’ needs are being met and if we’ve provided them a top-notch customer experience. More than 100,000 real customers are interviewed by Forrester to determine best-in-class brands.
We love to win awards, but this is exceptionally special as it demonstrates that we’re doing right in our commitment to giving our customers something to smile about.
Wireless customers have high expectations for service experiences and personalized interaction. In past years, prepaid customers were forced to settle for lackluster devices and an underwhelming shopping experience. We work hard each day to change that by offering high-value service our customers deserve. Whether walking into one of Cricket’s nationwide 4,600+ branded stores or doing business with us online, we’re dedicated to making our customers feel special and providing a stand out wireless experience.
We can’t thank you enough for being a part of Cricket.