Hearing Aid Compatibility and TTY

Cricket Wireless strives to provide persons who are deaf or hard of hearing with access to the most compatible wireless devices. Keep reading to learn more about Cricket's hearing aid compatible devices, and the options available for the deaf and hard of hearing.

About Hearing Aid Compatibility

Persons using hearing aids can experience interference when using a wireless device that is held to the ear. To address that issue, the Federal Communications Commission (FCC), pursuant to the Hearing Aid Compatibility Act, adopted rules requiring wireless device manufacturers and wireless providers to offer a minimum number of devices (with speakers and ordinarily held to the ear) that are compatible with hearing aids. Cricket Wireless offers many wireless devices that meet the FCC’s hearing aid compatibility requirements.

Read below for an explanation of what makes a wireless device hearing aid compatible and lists of current and recent hearing aid compatible devices offered by Cricket. For additional information about hearing aid compatibility with wireless devices, see the FCC Guide or the Wireless Association’s accessibility guide.

HAC Ratings

Wireless handsets demonstrate hearing aid compatibility by complying with technical standards from the American National Standards Institute (ANSI), which are periodically updated to account for new frequencies and technologies. The hearing aid compatible wireless devices offered by Cricket meet either the 2011 ANSI Standard or the 2019 ANSI Standard.

2011 ANSI Standard. The 2011 ANSI Standard uses an M/T rating system to categorize a device’s ability to operate near a hearing aid without causing interference. The “M” part of the rating indicates the device’s ability to reduce interference to hearing aids operating in acoustic coupling mode. The “T” rating indicates the device’s ability to reduce interference to hearing aids operating in inductive coupling mode, in other words, with a telecoil. (Not all hearing aids have telecoils.) A device’s M and T ratings can run from 1 through 4. The higher the number, the less likely the device will cause interference when used near a hearing aid. A device that is hearing aid compatible under the 2011 ANSI Standard is rated M3 and T3 or better.

2019 ANSI Standard. Devices that meet the 2019 ANSI Standard for hearing aid compatibility do not have M or T ratings. They are simply labelled as “Hearing Aid Compatible” or “HAC,” which now means that they will operate at the equivalent of the M3/T3 rating or better. Devices that meet the 2019 ANSI Standard also include volume control capabilities that allow for sound levels sufficient for operation with and without a hearing aid.

Hearing aids may also be measured for immunity to interference from wireless devices. Your hearing aid manufacturer or hearing health professional can help you find results for your hearing aid. The more immune your hearing aid, the less likely you are to experience interference noise from a wireless device.

HAC Compatible Cricket Wireless Devices

We work closely with wireless device manufacturers to improve the user experience of customers who have hearing aids. The devices listed below have been tested and rated for Hearing Aid Compatibility (HAC) under the 2011 ANSI Standard (with “M” and “T” Ratings) or the 2019 ANSI Standard.

Current Cricket Wireless Devices

Last Updated: November 18th, 2022

Recent Cricket Wireless Devices

Last Updated: June 17th, 2022

*This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise. The customer may request additional information from Cricket Wireless sales or Support or the manufacturer of this phone concerning hearing aid compatibility. Note: The list of hearing aid compatible phones changes from time to time. Although we frequently update this list to account for those changes, please call or chat with Cricket Support for the most updated list.

Try Before You Buy

Hearing loss and hearing aids are highly individualized. Customers who use hearing aids are encouraged to try hearing aid compatible phones at a Cricket Wireless store to determine which phones will work best for them.

Options for the Deaf and Hard of Hearing

Text Messaging

Today's wireless devices are light, mobile, and packed with features to make writing easier. Some have full QWERTY keyboards and almost all have predictive text for faster typing. BLUETOOTH® enabled phones and wireless keyboards are also ideal for high-volume texters.

TTY Compatibility

All currently available Cricket Wireless phones are TTY compatible. Learn more about Use of TTY Devices with Digital Wireless Phones.

Additional information on Accessibility of Cricket Legacy Phones

Apple iPhones - www.apple.com/accessibility
CTIA Wireless Accessibility - https://www.accesswireless.org/
Wireless RERC: Rehabilitation Engineering Research Center - wirelessrerc.org
FCC Accessibility Website - https://ach.fcc.gov/
FCC Hearing Aid Compatibility Website - www.fcc.gov/hearing-aid-compatibility-wireless-telephones
For help in locating devices with accessibility features go to: GARI
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