Hearing Aid Compatibility and TTY
Cricket Wireless strives to provide hearing aid users with the most compatible wireless device possible. Keep reading to learn more about Cricket's hearing aid compatible devices, and the options available for the deaf and hard of hearing.
About Hearing Aid Compatibility
As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency, but some digital phones can cause interference for hearing aid users.
To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act"), passing regulations to increase the number of hearing aid-compatible wireless devices.
Compatible Cricket Wireless Phones and Devices
We work closely with handset vendors to improve the user experience of customers who have hearing aids. Pursuant to FCC guidelines, the handsets listed below have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.
Testing has shown that the following devices tend to perform better with hearing aids:
Current Cricket Wireless Devices
Last Updated: August 27, 2019
|Make/Model||FCC ID||Level of Classification**||HAC Rating|
|Alcatel IDOL 5*||2ACCJA021||Advanced||M4/T4|
|Apple iPhone 6s*||BCG-E2946A||Advanced||M3/T4|
|Apple iPhone 6s Plus*||BCG-E2944A||Advanced||M3/T4|
|Apple iPhone 7*||BCG-E3091A||Advanced||M3/T4|
|Apple iPhone 7 Plus*||BCG-E3087A||Advanced||M3/T4|
|Apple iPhone 8*||BCG-E3159A||Advanced||M3/T4|
|Apple iPhone 8 Plus*||BCG-E3160A||Advanced||M3/T4|
|Apple iPhone X*||BCG-E3161A||Advanced||M3/T4|
|Apple iPhone XR*||BCG-E3220A||Advanced||M3/T4|
|Apple iPhone XS*||BCG-E3218A||Advanced||M3/T4|
|Apple iPhone XS Max*||
|Cricket Icon Smartphone*||XD6U304AA||Good||M4/T4|
|LG Escape™ Plus*||ZNFX320APM||Better||M3/T3|
|LG Fortune 2*||ZNFX210APM||Advanced||M3/T3|
|LG Harmony 2*||ZNFX410CS||Advanced||M3/T3|
|LG Stylo 3*||ZNFL83BL||Advanced||M3/T3|
|LG Stylo 4*||ZNFX210APM||Advanced||M3/T3|
|LG Stylo 5*||ZNFX320APM||Advanced||M3/T3|
|LG X charge*||ZNFL63BL||Better||M3/T4|
|LG V35 ThinQ*||ZNFV350A||Advanced||M3/T3|
|Motorola e5 cruise*||IHDT56XC4||Advanced||M3/T4|
|Motorola e5 supra*||IHDT56XA1||Advanced||M3/T4|
|Motorola g7 supra*||IHDT56XQ1||Advanced||M3/T3|
|Nokia 3.1 Plus*||2AJOTTA-1124||Advanced||M4/T4|
|Nokia 3.1 C*||2AJOTTA1140||Better||M3/T4|
|Samsung Galaxy A6*||A3LSMA600A||Advanced||M4/T3|
|Samsung Galaxy A10e*||A3LSMA102U||Advanced||M3/T3|
|Samsung Galaxy Amp Prime 3*||A3LSMJ337A||Advanced||M3/T3|
|Samsung Galaxy Halo*||A3LSMJ727A||Advanced||M3/T3|
|Samsung Galaxy J2 Pure*||A3LSMJ260AZ||Better||M3/T3|
|Samsung Galaxy Sol 3||A3LSMJ337A||Advanced*||M3/T3|
|Samsung Galaxy S9*||A3LSMG960U||Advanced||M4/T3|
|Samsung Galaxy S10*||A3LSMG973U||Advanced||M4/T3|
Recent Cricket Wireless Devices
Last Updated: March 19, 2019
|Make/Model||FCC ID||Level of Classification**||HAC Rating|
|Alcatel Idol 4*||2ACCJN005||Advanced||M4/T4|
|Alcatel ONETOUCH Flint*||2ACCJA009||Advanced||M3/T4|
|Alcatel OneTouch Idol 3*||2ACCJN005||Advanced||M4/T4|
|Alcatel PIXI THEATRE*||2ACCJB061||Advanced||M4/T3|
|Apple iPhone 5S*||BCG-E2642A||Advanced||M3/T4|
|Apple iPhone SE*||BCG-E2945A||Advanced||M3/T4|
|HTC Desire 555*||NM82PYR200||Advanced||M3/T3|
|HTC Desire 625*||NM80PM9110||Advanced||M4/T4|
|LG Escape 3*||ZNFK373||Advanced||M4/T4|
|LG Stylo 2*||ZNFL81AL||Advanced||M3/T3|
|LG X power*||ZNFk210||Advanced||M3/T4|
|Microsoft Lumia 650*||PYARM-1150||Advanced||M3/T4|
|Samsung Galaxy Amp 2*||A3LSMJ120A||Better||M3/T3|
|Samsung Galaxy Amp Prime*||A3LSMJ320A||Advanced||M3/T4|
|Samsung Galaxy Amp Prime 2*||A3LSMJ327A||Advanced||M3/T3|
|Samsung Galaxy S6*||A3LSMG920A||Advanced||M3/T3|
|Samsung Galaxy S7*||A3LSMG930US||Advanced||M4/T3|
|Samsung Galaxy S8*||A3LSMG950U||Advanced||M4/T3|
|ZTE Blade X*||SRQ-Z965||Advanced||M3/T3|
|ZTE Blade X Max*||SRQ-Z983||Better||M4/T3|
|ZTE Fanfare 2*||SRQ-Z815||Better||M3/T3|
|ZTE Grand X3*||SRQ-Z959||Better||M4/T3|
|ZTE Grand X4*||SRQ-Z956||Better||M4/T4|
|ZTE Grand X Max 2*||SRQ-Z988||Advanced||M4/T3|
|ZTE Overture 3*||SRQ-Z835||Advanced||M3/T3|
|ZTE Sonata 3*||SRQ-Z831||Advanced||M4/T3|
*This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise. The customer may request additional information from Cricket Wireless sales or Support or the manufacturer of this phone concerning hearing aid compatibility.
**The levels are "Basic" which depicts devices with basic technology on entry level data speeds, "Better" which depicts devices with newer technology and/or with newer functionality, and "Advanced" which depicts devices with advanced technology and/or with advanced functionality that operate on faster data speeds.
***Oct 2011 iOS5 made it M3,T3 with power down at 2g 1900
Note: The list of hearing aid compatible phones change from time to time. For the most updated list, please call or chat with Cricket Support.
T-Ratings and Compatibility with Telecoils in Hearing Aids
The T-rating indicates a handset’s ability to reduce potential interference to a hearing aid operating in inductive coupling mode, in other words, with a telecoil. Not all hearing aids have telecoils. The higher the T-rating, the better the handset’s ability to avoid interference. Phones with a T-rating of T3 or T4 are “hearing aid compatible” under FCC rules and are more likely to work well for people who use hearing aids with telecoils. Keep in mind: T4 is the better rating.
M-Ratings and Hearing Aid Interference
The M-rating indicates a handset’s ability to reduce potential interference to a hearing aid operating in acoustic coupling mode. The higher the M-rating, the better the handset’s ability to avoid interference. Phones with an M-rating of M3 or M4 are “hearing aid compatible” under FCC rules and are less likely to interfere with hearing aids. Keep in mind: M4 is the better rating.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
Try Before You Buy
Hearing loss and hearing aids are highly individualized. Customers who use hearing aids are encouraged to try hearing aid compatible phones at a Cricket Wireless store to determine which phones will work best for them.
Options for the Deaf and Hard of Hearing
Today's wireless devices are light, mobile, and packed with features to make writing easier. Some have full QWERTY keyboards and almost all have predictive text for faster typing. BLUETOOTH® enabled phones and wireless keyboards are also ideal for high-volume texters.
All currently available Cricket Wireless phones are TTY compatible. Learn more about Use of TTY Devices with Digital Wireless Phones.
Additional information on Accessibility of Cricket Legacy Phones
- Android - www.google.com/accessibility
- Apple iPhones - www.apple.com/accessibility
- CTIA Wireless Accessibility - https://www.accesswireless.org/
- Mobile Manufacturers Forum - www.mobileaccessibility.info
- Wireless RERC: Rehabilitation Engineering Research Center - wirelessrerc.org
- FCC Accessibility Website - https://ach.fcc.gov/
- FCC Hearing Aid Compatibility Website - www.fcc.gov/hearing-aid-compatibility-wireless-telephones
- For help in locating devices with accessibility features go to: GARI