If your phone has disappeared, you've got options. You can suspend your Cricket service temporarily. If you find your phone, it's easy to restore service. If you cancel or suspend a line of service, you won't get a credit or refund for unused monthly service. We recommend getting a new phone so you can enjoy the Cricket service you've already purchased.

Block the use of your device

If you believe your device was stolen, we can add it to an industry-wide database that blocks the use of your device. That way, no one else can call, text or use data on that device. Plus, no one can activate it on another company's network. You can add your device to the blocklist for up to 30 days from the last day it was used. It can take up to two business days to be added, and once added, it will be on the list for 18 months. To add your stolen device to the blocklist, please call or chat with Customer Support.

Accounts with Multiple Lines

For accounts with multiple lines, if one of your phones is lost or stolen, you can temporarily suspend that line. You may change your plan, but if you reach your due date, you'll still need to pay the total amount due for all lines (including the suspended line) to avoid interruption in service. Once you find your device or get a new one, you can restore service for that line. To do so, call or chat with Cricket Support. A representative can also help you cancel the line altogether.

Review Your Options:

If you find your device, call or chat with Customer Support to resture service.


Lost or Stolen Device FAQs

What can I do to protect myself if my device is lost or stolen?

  1. Password protect your Cricket device and your voicemail.
  2. Download third-party device tracking, remote device wiping or privacy apps.
  3. Back up your device. You can back up pictures, contacts, apps, and other important information.

Can I locate my lost or stolen phone?

Some devices can be located using GPS technology. Device must be on and able to receive both cellular data and GPS signal.

My due date is the 15th and I suspended my account on the 10th. Do I get a refund?

No, monthly service payments are nonrefundable. We recommend you replace your phone quickly to use the service you've paid for.

Can I change my plan and features after reporting my phone as lost or stolen?

Yes, you may change your plan and remove features. However, your line will remain suspended until the lost or stolen alert is removed. To restore service to that line and take advantage of all your new plan has to offer, contact Contact Customer Support at 1-800-CRICKET (274-2538).

How can I get a new phone?

If you reported your device lost or stolen, you'll need to call or chat with Cricket Support to remove the lost/stolen hold on your line. Then you can upgrade to a new phone online or by visiting your local Cricket store

What can I do if I unknowingly used a blocklisted phone and my service has been suspended?

Only the owner who originally blocked it can unblock a phone through their original carrier. You can purchase a Cricket phone or try another phone and have a Support Advocate resume service.

Will my personal info be protected when I blocklist my device?

No. The blocklist does not stop someone from accessing info on your device. It only stops them from getting service on that device. To protect your information, you might try using a password to lock your device or installing an app that can remotely wipe your personal info off your device.

Will Cricket remove a stolen phone from its blocklist database if it was added by a different carrier?

No. Only the original carrier can remove a device from the block list.