Cricket Protect

Program Overview

Your phone is an important part of your life. Isn't it worth protecting? In fact, 1 in 5 devices is lost, stolen, or damaged every day, and 64% of these types of incidents occur within the first 12 months.* From leaving your phone at a restaurant to accidentally dropping it in the pool, Cricket Protect has you covered. With Cricket Protect, you get:

  • Comprehensive phone coverage to meet your real-life needs
  • A fast and convenient replacement process to get a working phone back in your hands
  • Protection from having to buy a new phone at full retail cost

*Based on 2017 Asurion Mobile Claims Data

Cricket Protect is an optional feature that can be purchased with new phones or phone upgrades** and some phones that are previously owned brought to Cricket (BYOD). See covered devices.

**Some devices are not eligible for Cricket Protect.

Program Details

  • Covered Incidents
    • Loss, theft, accidental or liquid damage, in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunction (does not cover cosmetic damage).
  • Replacement
    • Replacement device may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed. 
  • Monthly Premium
    • $7 per month
  • Deductible
    • Starting from $10 up to $250 per approved claim, depending on phone model. Deductibles are non-refundable. Find your deductible.
  • Claim Limits
    • Two (2) claims in any consecutive 12-month period. Maximum replacement value of $1500 per claim.
  • Cancellation Policy
    • Enrollment is optional. You can cancel at any time without penalty in My Account or the myCricket app or by visiting a Cricket store.

Here's what you need to know about Cricket device protection:

  • Cricket Protect includes Cricket Protect Insurance ($5) and Cricket Protect Service Warranty ($2).
  • Cricket Protect Insurance ($5), Cricket Protect Service Warranty ($2) and myExpert Support ($3) are available individually to New York residents. Call Customer Support at 1-800-CRICKET (1-800-274-2538).
  • Program details and terms and conditions are available at phoneclaim.com/cricket
  • You are not required to purchase these protection plans to activate wireless service. This coverage may provide a duplicate of other sources of coverage.
  • You may cancel Cricket Protect at any time and receive a prorated credit of your premiums. To cancel, visit My Account or the myCricket app, call 1-800-CRICKET or visit a Cricket store.

Canceled Accounts

  • If your wireless service is canceled due to non-payment, Cricket Protect will be canceled. You will not be allowed to re-enroll the same device.

Multiline Accounts

  • If you have an account with multiple lines, you'll need to add Cricket Protect to each line separately.

Phone Upgrades

  • If you have Cricket Protect and upgrade to a new eligible Cricket phone, the feature will transfer to your new phone. If you have Cricket Protect but upgrade to a non-eligible phone, the feature will automatically be canceled when you activate your new phone.

**Some devices are not eligible for Cricket Protect.