Cricket Wireless Privacy Notice

See recent updates to the Privacy Notice at Privacy Update | Cricket Wireless.

Application of Notice

• When this Notice Applies
• The Information we Collect
• How We Use your Information
• How We Share your Information
• Your Privacy Choices & Controls
• Security
• Other Privacy Information
  
  When this Notice Applies
  This Cricket Wireless Privacy Notice applies to your interactions with Cricket Wireless and its products, services, apps, websites or networks to which this Notice is linked. 
  
  This Notice applies to you and anyone who uses our products or services under your account, except where we identify that separate Cricket or affiliate privacy policies or terms, and conditions apply. You are responsible for making sure all users under your account understand and agree to this Notice. 
  
  Here are special circumstances where this Notice may not apply, or may apply in addition to other policies:

• This Cricket Wireless Privacy Notice 

• Some of our affiliates – such as AT&T companies – have their own privacy notices. 
• In certain cases, when you’re using your Cricket products or services, other companies may be collecting information, so your information may be covered by this Notice and other privacy policies at the same time. Here are some examples: if you purchase one of our products or services from a retailer; if you use our services to connect to a social networking service or another company’s Wi-Fi network; or if you provide your information to another company through a co-branded website, app or service controlled by the other company. In those cases, any information you provide to those companies may be subject to just their notice, or subject to both their notice and ours.

• Account information. Information you give us about yourself, such as contact and account information, service-related details and history, including Customer Proprietary Network Information. 
• Equipment Information. Information about equipment on our networks, like the type of device you use, device ID, and phone number.
• Network performance. We monitor and test the health and performance of our network. This includes your use of products and services to show how our network and your device are working.
• Location information. Location data is automatically generated when devices, products and services interact with cell towers or Wi-Fi routers. Location data can also be generated by Bluetooth services, network devices, and other technologies, including GPS satellites. 
• Web browsing and app information. We automatically collect a variety of information, which may include time spent on websites or apps, website and IP addresses and advertising IDs, links and ads seen, videos watched, search terms entered, and items placed in online Cricket Wireless shopping carts. We may use pixels, cookies and similar tools to collect this information. We don’t decrypt information from secure websites or apps—such as passwords or banking information.
• Biometric information. Fingerprints, voice prints and face scans are examples of biological characteristics that may be used to identify individuals. Learn more in our Biometric Information Privacy Notice.
• Third-party information. We get information from outside sources like credit reports, marketing mailing lists, and commercially available demographic and geographic data. Social media posts also may be collected, if you reach out to us directly on social media or mention Cricket Wireless. Sometimes this data is de-identified, aggregated, or anonymized.

• Provide our products and services.
• Contact you.
• Improve your experience and safety. This includes things like verifying your identity, detecting and preventing fraud, protecting your financial accounts, authorizing transactions and assisting your interactions with us. 
• Improve and protect our network.
• Use it to understand which additional products and services may interest you and others. We do not access or use the content of your texts, emails, or calls for this or any other marketing or advertising, but we may use your communications directly to us for these purposes.
• Design and deliver advertising, marketing, and promotional campaigns to you and others—and measure their effectiveness. See Your Privacy Choices and Controls.
• Use it for account management and protection of our property and legal rights.
• Prevent and investigate security issues, illegal activities, and violations of our terms and conditions.
• De-identify, aggregate, or anonymize it to protect your privacy and security. We don’t try to re-identify this data or associate it with an individual person except to evaluate the effectiveness of our de-identification policies and procedures.
• Conduct research and create aggregated reports—reports that offer insights about groups of customers, but not individuals (we do not attempt to re-identify individuals in aggregated reports).
• Combine it with the information from testing and running our network to determine which products and services better meet the needs of our customers.

• Comply with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we must comply with legal requirements. You can learn more in our Transparency Report.
• Detect and prevent fraud.
• Provide or obtain information related to payment for your service.
• Route your calls or other communications, like connecting calls or text messages with other carrier networks.
• Facilitate network operations and security, defend against legal claims and enforce our legal rights.
• Provide information (including location) to an appropriate government entity in emergency circumstances such as immediate danger of death or serious physical injury.
• Alert the National Center for Missing and Exploited Children to information concerning child pornography if we become aware through the provision of our services. 
• Provide name and phone number for wireless caller ID and related services like Call Trace. This means a person receiving a call can see the name and number of the caller.

• Metrics. Sometimes you enjoy a service from us that directly involves another business. For instance, we might provide the Wi-Fi service at a place you visit. As part of our service, we may provide aggregate metrics reports to the business about how the Wi-Fi is being used, such as aggregated location and web-browsing data. It can only be used for group insights. 

• Insights. We may share aggregated data about our network, operations, or services.

• Research. We require researchers to handle the data securely and not use it for other purposes or further share it.
   

• You may give your consent to us, or you may give it directly to another company—like a medical alerting company.
• If you give it directly to another company, that company governs the use or disclosure of location. 
• In some cases, such as parental controls, consent may come from the Cricket account holder and not the individual user.

• To limit email marketing from us,  you can click on Customer Choices and Controls - Email or click the unsubscribe link in the marketing emails.
• To limit text message marketing from us, reply "stop" to any marketing message you receive from us. If you have opted-in to Cricket marketing text messages about third party products and services (“Third Party Marketing Texts”) and want to opt-out, you can reply “stop” to those messages as well or manage it in your online account at cricketwireless.com. You can also opt-out of these types of marketing messages at Customer Choices and Controls – Cricket Marketing Texts and/or Customer Choices and Controls – Third Party Marketing Texts. 
• To limit telemarketing from us, e-mail us at privacypolicy@cricketwireless.com, or write us at Cricket Privacy Notice, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319. You also can ask the Cricket representative to remove you from our telemarketing lists when you receive a marketing call from us. 
• To put your phone number on the FTC’s National Do Not Call Registry, which may limit our telemarketing calls, go to donotcall.gov.  Some states may also have registries. 
• To limit automated call or text messages from us, you can go to Customer Choices and Controls. The topics of these messages may include service, billing or account updates. If you opt out of these messages, we may still send important information, such as letting you know about payments or a problem with your service.
• To limit postal mail solicitations from us, you can opt out at Customer Choices and Controls - Postal Mail. You’ll still receive billing statements, legal notices, product updates and similar correspondence, and you’ll still receive some promotional mailings.

• Contact us at (844) 246-1628.

• Access and Portability. If you want to see the personal information we’ve collected, you can ask us for it. We will describe the categories of info we collect, the specific pieces we’ve collected, the sources of the information, the purposes for collecting, sharing or selling it and the categories of non-Cricket companies with which we shared or sold it. You can also ask to “port” your data, which means you get a copy that you can take with you.
• Delete. You can ask us to delete your personal information. In keeping with various state laws, please know that we will still keep data needed for things like running the business, security and fraud protection, compliance with legal obligations and marketing our products and services to our own customers. 
• Correct. You can ask us to correct inaccurate personal information we have about you. We’ll ask you to provide documentation to support the correction and let you know the result.

• Email us at privacypolicy@cricketwireless.com .
• Write to us at Cricket Privacy Notice, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319.