Your Cricket Wireless Terms and Conditions of Service have been updated.
What’s new?
Here is a summary of a few highlights, but please read the entire agreement carefully. We’ve streamlined and updated sections 1.3 and 1.12, which outline where and how we’ll resolve any disputes that may arise between us.
Section 1.3.
As before, the Informal Dispute Resolution and Arbitration provision requires that most disputes will be handled informally, in small claims court, or by individual arbitration and not by a jury trial or class action.
- Arbitration Provider Change. For claims that go to arbitration, you and Cricket will now use JAMS, rather than the American Arbitration Association, to administer arbitrations under JAMS Streamlined Rules, as modified by our agreement. JAMS is an established provider of arbitration services known for including a high number of former judges on its roster of experienced arbitrators. For more information about JAMS, go to jamsadr.com or cricketwireless.com/legal-info/arbitration.html.
- Updated Procedures for Administration of Coordinated (Mass) Arbitrations. If your claim is part of a group of 25 or more similar claims by customers with the same or coordinated lawyers, you and Cricket will now have the option to move the dispute to court instead of continuing in arbitration. That option gets triggered if the dispute has not been resolved or withdrawn after two rounds of individual arbitrations and mediations described in subsection 1.3.2.7.
Section 1.12 of the Cricket Wireless Terms and Conditions of Service now addresses where and how we’ll handle disputes in court. It provides that existing individual-dispute procedures, including class-action and jury-trial waivers, also apply if a dispute is resolved in court instead of arbitration. That means:
- Expanded class action waiver. To the extent permitted by law, all disputes, whether in arbitration or court, must be brought on an individual basis and not as part of a class, collective, representative, or similar proceeding.
- Jury trial waiver. To the extent permitted by law, you and Cricket waive the right to a trial by jury.
When do these updates apply to me?
- If you obtain or change any Cricket product or service on or after October 1, 2026, and agree to the updated Cricket Wireless Terms during that transaction, the updated Agreement applies to you as of that date. (To see the old terms that are being replaced, go to: www.cricketwireless.com/legal-info/terms-previous-version).
- Otherwise, the updated Cricket Wireless Terms will apply to you starting on December 1, 2026.
How do I accept these terms?
- By using or paying for Cricket services on or after December 1, 2026, you are agreeing to the terms of the updated Cricket Wireless Terms.
What if I don’t agree to these updates?
- If you’re an existing customer who signed up for all of your Cricket services before October 1, 2026, and you don’t want to agree to the updated terms, you can contact customer service to terminate all of your Cricket services before December 1, 2026. (Please visit cricketwireless.com/contactus to call or chat with the customer service for your Cricket service.) Continued use of Cricket services on or after December 1, 2026 means that you agree to the updates.
- Alternatively, if you want to keep your service but reject the changes to the Arbitration Agreement in Section 1.3, you have the right to do that within 30 days by sending us notice outlined in subsection 1.3.2.8. By rejecting the changes to the Arbitration Agreement, you are agreeing that you will arbitrate any dispute between us following subsection 1.3.2 of the prior Arbitration Agreement. For more details about the prior Arbitration Agreement and this process, visit www.cricketwireless.com/legal-info/terms-previous-version.