Joining Cricket Is Easy!

You can do it all online. We'll show you how.

TIP: Bookmark this page for future reference.


checkmark  You can keep your current phone number (or get a new one).
 

checkmark  You can bring your own phone if it's compatible with the Cricket network.

checkmark  You can continue to use your current phone service until you're ready to activate your Cricket service.

Sign Up for Cricket Service Online

Don't worry. You won't go without phone service during the process.

Pick a plan and add features to suit your needs.

Choose to transfer your phone number or get a new one.

    NOTE: If you choose to transfer your number, we'll work with your current wireless carrier to confirm the transfer and contact you if there are any issues. Your phone number won't actually be transferred to Cricket until you activate.

    Want to order more than one line of service?

    If you're a new customer, you can order up to five lines per transaction. See how it works >
     

    After You Place Your Order

    Track Your Order

    Check the status of your order and view up-to-date shipment information online.

    Track My Order

    Activate Your Service

    Once you receive your order, activate your service for free online using your order number and phone number.

    Activate Now

    Transfer Content to Your New Phone

    If you bought a new phone, it's easy to transfer your content at home using cloud services.

    Learn More

    Download the myCricket App

    Make payments, view your data usage, and manage your account on your smartphone.

    Get the App

    Common Questions

    Can I keep my current phone?

    Yes, as long as it's unlocked and compatible with the Cricket network. Make sure it has a SIM card slot. Then check compatibility on our Bring Your Own Phone page.

    If I buy a new Cricket phone, can I keep my contacts, photos and videos, music, and text messages?

    With today's Cloud technology, transferring content from your current phone to your new device is easier than ever. See how it works

    Can I keep my current cell phone number?

    Most cell phone numbers can be transferred to Cricket. You'll need to provide your current wireless account information including your account number and account PIN, password, or passcode. In some cases, we may ask for the last four digits of your Social Security Number and the billing ZIP code on your current wireless account. Learn more

    How does the phone number transfer process work?

    Cricket will work with your current carrier to confirm your phone number is available to transfer. When you activate your new Cricket service, we'll transfer your number over. Here are a few things to expect:

    • Your data should work as soon as your new phone is activated. If you bring your own phone have trouble with data access, just check your data settings.
    • It may take up to eight hours for SMS/MMS messages to function properly while the transfer processes.
    • Due to the time that it takes for your transfer to process through your current wireless company system and Cricket's system, it is possible to have what we call "mixed service"for up to four hours. This means that your old device may receive calls while your new device can make calls. 

    What happens if I decide to transfer my number after I set up service with Cricket?

    It is always best to transfer your number when you initially signup for our service; however, if you decide to transfer your number after you switch, you'll need to set up a new account with the number you would like to transfer and pay for this new service. It is best to do this at the end of your bill cycle because we are unable to transfer funds from your current account to your new account.

    What happens if I can't transfer my phone number? 

    Most numbers can be transferred, but we can't transfer some numbers such as landlines. If your number can't be transferred, you can still join the Cricket network. Just choose to get a new Cricket number. Enter the ZIP code where you'll use your phone most and we'll assign you a local number.

    Can I make changes to my order after it's placed?

    Once your order has been placed, it cannot be changed or canceled. If you would like to make a return, please follow the return instructions after you receive your package. View return policy

    Do new Cricket phones come with a warranty?

    New Cricket devices generally carry a one-year manufacturer's warranty from the date of purchase. Please review the warranty information provided by the manufacturer of your device for complete info. Cricket also offers a warranty exchange program. Find out more

    How do I activate my service once I receive my new phone or SIM card?

    That's easy! Just go to cricketwireless.com/activate and enter your order number and phone number to start enjoying our nationwide network.