Hearing Aid Compatibility and TTY

Cricket Wireless strives to provide hearing aid users with the most compatible wireless device possible.

About Hearing Aid Compatibility

As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency, but some digital phones can cause interference for hearing aid users.

To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act"), passing regulations to increase the number of hearing aid-compatible wireless devices.

Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers.

Learn more about hearing aid compatibility and wireless.

Learn more about hearing aid compatibility and wireless - Brochure (PDF)

Compatible Cricket Wireless Phones and Devices

We work closely with handset vendors to improve the user experience of customers who have hearing aids. Pursuant to FCC guidelines, the handsets listed below have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.

Testing has shown that the following devices tend to perform better with hearing aids:

Current Cricket Wireless Devices
Make/Model Level of Classification** HAC Rating
Alcatel OneTouch Idol 3* Advanced M4/T4
Alcatel Idol 4* Advanced M4/T4
Alcatel STREAK* Advanced M3/T4
Apple iPhone 4* Better M3/T4***
Apple iPhone 5* Advanced M3/T4
Apple iPhone 5C* Advanced M3/T4
Apple iPhone 5S* Better M3/T4***
Apple iPhone 6s* Advanced M3/T4
Apple iPhone 6s Plus* Advanced M3/T4
Apple iPhone 7* Advanced M3/T4
Apple iPhone 7 Plus* Advanced M3/T4
HTC Desire 510* Advanced M3/T3
HTC Desire 512* Advanced M3/T3
HTC Desire 625 Advanced M4/T4
HTC Desire 626s* Advanced M4/T4
LG Escape 3 Advanced M3/T3
LG Fortune Advanced M3/T3
LG Harmony Advanced M3/T3
LG Optimus L70* Better M3/T3
LG Risio* Advanced M3/T4
LG Spree* Advanced M3/T3
LG G Stylo* Advanced M3/T3
LG Stylo 2* Advanced M3/T3
LG True* Better M3/T4
Microsoft Lumia 640* Advanced M3/T4
Microsoft Lumia 650* Advanced M4/T4
Motorola Moto G* Better M3/T4
Motorola Moto E* Advanced M3/T3
Nokia Lumia 635* Advanced M3/T3
Samsung Galaxy Amp* Better M3/T4****
Samsung Galaxy Amp 2* Better M3/T3****
Samsung Galaxy Amp Prime* Advanced M3/T4****
Samsung Galaxy Amp Prime 2* Advanced M3/T3****
Samsung Galaxy Express* Advanced M3/T3
Samsung Galaxy Core Prime* Advanced M3/T3
Samsung Galaxy Grand Prime* Advanced M3/T3
Samsung Galaxy S4* Advanced M3
Samsung Galaxy S5* Advanced M3/T3
Samsung Galaxy S6* Advanced M3/T3
Samsung Galaxy S7* Advanced M4/T3
Samsung Galaxy S8* Advanced M4/T3
Samsung Denim Basic M3/T4
ZTE Altair Basic M3/T3
ZTE Altair 2 Basic M3/T3
ZTE Grand X* Better M3/T3
ZTE Grand X3 Better M4/T3
ZTE Grand X4 Better M4/T43
ZTE Grand X Max* Better M4/T3
ZTE Grand X Max 2* Advanced M4/T3
ZTE Grand X Max+* Advanced M4/T4
ZTE Prelude* Better M3/T4
ZTE Prelude 2* Better M3/T4
ZTE Overture* Advanced M3/T4
ZTE Overture 2* Advanced M4/T4
ZTE Sonata 4G* Better M3/T4
ZTE Sonata 2* Advanced M4/T4

* This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses.  However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.  It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise.  The customer may request additional information from Cricket Wireless sales or Support or the manufacturer of this phone concerning hearing aid compatibility.

** The levels are "Basic" which depicts devices with basic technology on entry level data speeds, "Better" which depicts devices with newer technology and/or with newer functionality, and "Advanced" which depicts devices with advanced technology and/or with advanced functionality that operate on faster data speeds.

*** Oct 2011 iOS5 made it M3,T3 with power down at 2g 1900

**** ANSI 2007

Note: The list of hearing aid compatible phones change from time to time. For the most updated list, please call or chat with a Cricket Support Advocate.

T-Ratings and Compatibility with Hearing Aids with Telecoils

A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils. Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils with telephones. T4 is the better/higher of the two ratings.

M-Ratings and Hearing Aid Immunity

Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.

Try Before You Buy

Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at a Cricket Wireless store to determine which phones will work best for them.

Options for the Deaf and Hard of Hearing

Text Messaging

Today's wireless devices are light, mobile, and packed with features to make writing easier. Some have full QWERTY keyboards and almost all have predictive text for faster typing. BLUETOOTH® enabled phones and wireless keyboards are also ideal for high-volume texters.

TTY Compatibility

All currently available Cricket Wireless phones are TTY compatible.

Learn more about Use of TTY Devices with Digital Wireless Phones.

Additional information on Accessibility of Cricket Legacy Phones

Android - www.google.com/accessibility

Apple iPhones - www.apple.com/accessibility

CTIA Wireless Accessibility - www.accesswireless.org/Home.aspx

Mobile Manufacturers Forum - www.mobileaccessibility.info

Wireless RERC: Rehabilitation Engineering Research Center - wirelessrerc.org

FCC Accessibility Website - apps.fcc.gov/accessibilityclearinghouse/index.html