Hearing Aid Compatibility and TTY
Cricket Wireless strives to provide hearing aid users with the most compatible wireless device possible.
About Hearing Aid Compatibility
As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency, but some digital phones can cause interference for hearing aid users.
To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act"), passing regulations to increase the number of hearing aid-compatible wireless devices.
Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers.
Learn more about hearing aid compatibility and wireless.
Learn more about hearing aid compatibility and wireless - Brochure (PDF)
Compatible Cricket Wireless Phones and Devices
We work closely with handset vendors to improve the user experience of customers who have hearing aids. Pursuant to FCC guidelines, the handsets listed below have been tested and rated for Hearing Aid Compatibility (HAC). These HAC ratings, or "M-Ratings" and "T-Ratings," help hearing aid users find the best phone for their needs.
Testing has shown that the following devices tend to perform better with hearing aids:
|Make/Model||Level of Classification**||HAC Rating|
|Alcatel OneTouch Idol 3*||Advanced||M4/T4|
|Alcatel Idol 4*||Advanced||M4/T4|
|Apple iPhone 4*||Better||M3/T4***|
|Apple iPhone 5*||Advanced||M3/T4|
|Apple iPhone 5C*||Advanced||M3/T4|
|Apple iPhone 5S*||Better||M3/T4***|
|Apple iPhone 6s*||Advanced||M3/T4|
|Apple iPhone 6s Plus*||Advanced||M3/T4|
|Apple iPhone 7*||Advanced||M3/T4|
|Apple iPhone 7 Plus*||Advanced||M3/T4|
|HTC Desire 510*||Advanced||M3/T3|
|HTC Desire 512*||Advanced||M3/T3|
|HTC Desire 625||Advanced||M4/T4|
|HTC Desire 626s*||Advanced||M4/T4|
|LG Escape 3||Advanced||M3/T3|
|LG Optimus L70*||Better||M3/T3|
|LG G Stylo*||Advanced||M3/T3|
|LG Stylo 2*||Advanced||M3/T3|
|Microsoft Lumia 640*||Advanced||M3/T4|
|Microsoft Lumia 650*||Advanced||M4/T4|
|Motorola Moto G*||Better||M3/T4|
|Motorola Moto E*||Advanced||M3/T3|
|Nokia Lumia 635*||Advanced||M3/T3|
|Samsung Galaxy Amp*||Better||M3/T4****|
|Samsung Galaxy Amp 2*||Better||M3/T3****|
|Samsung Galaxy Amp Prime*||Advanced||M3/T4****|
|Samsung Galaxy Amp Prime 2*||Advanced||M3/T3****|
|Samsung Galaxy Express*||Advanced||M3/T3|
|Samsung Galaxy Core Prime*||Advanced||M3/T3|
|Samsung Galaxy Grand Prime*||Advanced||M3/T3|
|Samsung Galaxy S4*||Advanced||M3|
|Samsung Galaxy S5*||Advanced||M3/T3|
|Samsung Galaxy S6*||Advanced||M3/T3|
|Samsung Galaxy S7*||Advanced||M4/T3|
|Samsung Galaxy S8*||Advanced||M4/T3|
|ZTE Altair 2||Basic||M3/T3|
|ZTE Grand X*||Better||M3/T3|
|ZTE Grand X3||Better||M4/T3|
|ZTE Grand X4||Better||M4/T43|
|ZTE Grand X Max*||Better||M4/T3|
|ZTE Grand X Max 2*||Advanced||M4/T3|
|ZTE Grand X Max+*||Advanced||M4/T4|
|ZTE Prelude 2*||Better||M3/T4|
|ZTE Overture 2*||Advanced||M4/T4|
|ZTE Sonata 4G*||Better||M3/T4|
|ZTE Sonata 2*||Advanced||M4/T4|
* This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important for the customer to try the different features of this phone thoroughly and in different locations, using their hearing aid or cochlear implant, to determine if they hear any interfering noise. The customer may request additional information from Cricket Wireless sales or Support or the manufacturer of this phone concerning hearing aid compatibility.
** The levels are "Basic" which depicts devices with basic technology on entry level data speeds, "Better" which depicts devices with newer technology and/or with newer functionality, and "Advanced" which depicts devices with advanced technology and/or with advanced functionality that operate on faster data speeds.
*** Oct 2011 iOS5 made it M3,T3 with power down at 2g 1900
**** ANSI 2007
Note: The list of hearing aid compatible phones change from time to time. For the most updated list, please call or chat with a Cricket Support Advocate.
T-Ratings and Compatibility with Hearing Aids with Telecoils
A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils. Phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils with telephones. T4 is the better/higher of the two ratings.
M-Ratings and Hearing Aid Immunity
Phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
Try Before You Buy
Hearing loss and hearing aids are highly individualized so customer who use hearing aids are encouraged to try hearing aid compatible phones at a Cricket Wireless store to determine which phones will work best for them.
Options for the Deaf and Hard of Hearing
Today's wireless devices are light, mobile, and packed with features to make writing easier. Some have full QWERTY keyboards and almost all have predictive text for faster typing. BLUETOOTH® enabled phones and wireless keyboards are also ideal for high-volume texters.
All currently available Cricket Wireless phones are TTY compatible.
Learn more about Use of TTY Devices with Digital Wireless Phones.
Additional information on Accessibility of Cricket Legacy Phones
Android - www.google.com/accessibility
Apple iPhones - www.apple.com/accessibility
CTIA Wireless Accessibility - www.accesswireless.org/Home.aspx
Mobile Manufacturers Forum - www.mobileaccessibility.info
Wireless RERC: Rehabilitation Engineering Research Center - wirelessrerc.org
FCC Accessibility Website - apps.fcc.gov/accessibilityclearinghouse/index.html