The information below is being sent to you for reference only since you do not have an outstanding premium balance.
FOR REFERENCE PURPOSES ONLY
As a resident of New Jersey, if you have premium due for your wireless device protection program and you are experiencing a financial hardship due to COVID-19, you may receive a 90-day grace period to pay your insurance premiums, so that your policy is not cancelled. You may elect for this 90-day grace period to begin retroactively on April 1, 2020 or opt for the grace period to begin on May 1, 2020.
If you are experiencing financial hardship due to COVID-19 and choose to use the grace period, we will:
- Not charge late payment fees or report late payments to credit reporting agencies, during the 90-day period.
- Allow premiums not paid during the 90-day period to be paid over 12 months in up to 12 equal installments.
- Ensure that late payments during the 90-day period are not considered in any future premium calculations at any time.
Various state insurance agencies have issued directives to insurance producers that impact some of the device protection programs that we provide along with our mobility carriers. Some of these directives require insurance producers like Asurion to post the directives online (Phoneclaim.com) and in some cases, send individual notices to insurance customers advising them of the reasonable accommodations made available as a result of COVID-19 related financial hardship. These postings and notices may include phone numbers to contact the wireless carrier and/or Asurion so that you are informed of the reasonable accommodations made available to our customers in the event they are unable to pay their wireless bill and/or the monthly charge for device protection, on time. The FAQs listed below should be helpful in answering your questions and will also provide direction in the event you require further assistance.
Why am I getting this notice?
As a result of the coronavirus pandemic, some state’s Departments of Insurance have issued directives to insurance producers that require that certain accommodations must be made. The notice that you’ve received was required to be sent to you as part of your state’s directive. However, because you do not have an outstanding premium balance, this information is for reference purposes only.
What am I supposed to do?
This notice is being sent for reference purposes only and no action is required.
Who do I call for questions?
If you have questions about your device protection, please contact Asurion at 1-877-699-5799. If you have questions regarding your wireless service, please contact Cricket Wireless at 1-800-CRICKET.
What should I do if I cannot afford to pay my device protection monthly charge?
If you are currently enrolled, you already paid your current monthly premium. When you make your purchase decisions for next month, if you elect not to prepay your monthly premium, device protection will no longer remain a feature on your account.