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Some of the faces leading Cricket's customer care team.
It’s Customer Service Week – Do You Know How to Contact Us?

    Every year, the 1st week in October (this year, October 2-6) is recognized as Customer Service Week (#customerserviceweek), an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.


    At Cricket Wireless, we believe your wireless service experience should be simple, smart and friendly, and your shopping experience should be enjoyable. We call it #STSA (Something To Smile About).


    Every time you walk in to one of our stores, call us or visit us online, you are our priority, and we’re dedicated to making you feel special by providing a wireless experience you can’t get anywhere else.


    Do you know all the ways you can reach us when you need help?


    Visit our Website

    Whether you have questions about your order or an activation, your account, plans & features, apps & services, or devices and accessories, you can find answers to commonly asked questions at https://www.cricketwireless.com/support.


    Log into Your myCricket App

    Make payments, check your usage status, change your plan, and manage features directly from your phone using the myCricket app. Through the app, you can also access all our online support pages for quick answers, or launch a chat or phone call with our Customer Support team.


    Download the myCricket app, if you don’t already have it.


    Call Us

    You can always call us directly for any specific questions at 1-800-CRICKET (1-800-2742538), or by dialing 611 from your Cricket phone.


    Visit our Social Networks

    Don’t forgot to follow the latest on what’s happening at Cricket by liking and following our social channels:

    • Facebook (/cricketnation): Facebook says we “typically reply instantly” when you send us a message, so shoot us your question
    • Instagram (@cricketnation): Send us a direct message to us with questions
    • Twitter (@cricketnation): Tweet our customer support team directly at @Cricket Support


    All of us at Cricket “go the extra smile” to make every experience with us simple and effortless, but if you have a question or need help, please reach out.