App Setup  |  Using the App  |  Settings  |  Troubleshooting

Welcome to Cricket Visual Voicemail! Once you install the new Cricket Visual Voicemail app, you'll be able to: 

  • Play your messages in the order you choose
  • Save & retrieve messages
  • Read your messages in text format
  • Extract and export voice messages

To get started, just download the most current version of the app:

Setting Up Cricket Visual Voicemail 

  1. Launch the app.
  2. Read the Cricket Privacy Policy and tap Accept; then read the Cricket Visual Voicemail Terms of Service and tap Agree.
  3. Tap Begin Setup. The app will begin the setup process, and the Create PIN screen will load.
  4. Enter and confirm your PIN. Note that the PIN must be 4 digits.
  5. Tap Continue.
  6. Next, you'll set up your Greeting. Select your greeting preference. Record your greeting if you selected Custom, and tap Save
  7. Tap Finish Setup. Setup is complete.

Using Cricket Visual Voicemail

To manage your Cricket Visual Voicemail:

    1. Open the Cricket Visual Voicemail app and log in.
    2. See your list of messages, which are grouped into Inbox and Saved.
    3. Tap a specific message to listen to it and manage it.
    4. To listen to the message, tap the black arrow. Note that the text of the message is turned off by default. 
    5. To manage a message, tap the Menu icon in the top right corner. Then tap the option you want:

    Share: to send the message to someone else
    Save: to move the message to the Saved folder
    Export to file: to save the message to your device in a file
    Copy Text: to copy the text of the message 
    Add to contacts: to add the caller to your Contacts

    6. To delete the message, use the trash can icon. 

Settings

To adjust voicemail settings, tap the Menu icon on the Messages screen and then tap Settings.

The Settings screen includes: 

    Greetings: lets you change the type or record a new greeting  
    Change Password: reset your password
    Convert to Text: makes your voicemail available in text format
    Proximity Sensor: deactivates screen when you're on a call
    Notifications: displays new message notifications in the status bar
    Group by Contact: groups voicemail from the same caller together
    About & Terms: lets you review corporate and legal information
    

Troubleshooting

Problems Upgrading?
Don't sweat it! We're here to help.

Some phones may have an incorrect device setting that will cause problems during the upgrade. If your phone has a problem, just follow these simple steps:

  1. Open your phone's Settings
  2. Under Applications, tap Call. 
  3. Under Voicemail, tap Voicemail Settings
  4. Tap Voicemail Number and change it to 8133823347 (or +18133823347). 
  5. Tap OK to save your changes. 

Now go back to the Google Play store and download or update the Cricket Visual Voicemail App. If you still need help, just call or chat with a Cricket Support Advocate.