What is Wi-Fi Calling?

Wi-Fi Calling allows you to communicate through calls and text messages over an existing Wi-Fi network. To use Wi-Fi Calling, you must have a Cricket Wi-Fi Calling-enabled device, and access to the Internet through your device's Wi-Fi connection. If you lose your Internet connection during a voice call with Wi-Fi Calling, your call will disconnect unless you are also within Cricket network coverage area. You can disable Wi-Fi Calling by toggling it off in your device settings menu.

Will I be charged an additional fee for using Wi-Fi Calling?

If you have an eligible device, Wi-Fi Calling is part of your rate plan. You can use Wi-Fi Calling for voice calls to the U.S., Puerto Rico, or U.S. Virgin Islands.

Can I make international calls?

Yes. If you have an international capable rate plan or optional add-on, you may make international long distance voice calls using Wi-Fi Calling. Calls will be subtracted from your international long distance minutes. You can use Wi-Fi Calling to call numbers in the U.S., Puerto Rico and U.S. Virgin Islands at no additional charge. This excludes calls to 411 and other premium numbers.

A list of Cricket international long distance rate plans, countries, and add-ons can be found at https://www.cricketwireless.com/support/plans-and-features/international-features/customer/international-features.html. Wi-Fi Calling cannot be used to initiate calls to 211, 311, 511, and 811 services. Use of Wi-Fi Calling may be restricted in certain countries.

Are there any limitations with Wi-Fi Calling?

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices or to initiate calls to 211, 311, 511, and 811.

Real Time Text (RTT) will be available as a TTY substitute for Wi-Fi Calling in 2018. To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

How can TTY users make emergency phone calls using Wi-Fi Calling?

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. People with communication disabilities can still reach 911 in the following ways:

  • Calling 911 using a TTY from a cell phone or landline
  • Sending a text message to 911 directly from a wireless device, if available in your area
  • Using relay services to place a TTY or captioned telephone service (CTS) call from a cell phone or landline
  • Using relay services to place a IP Relay or IP CTS call using cellular data or other IP networks

To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

Why can't 911 locate me?

If we are unable to find you using your device location, the address provided during Wi-Fi Calling activation will be used. We will route your call to the nearest emergency response center that can send police, medical assistance or fire responders that location.

Note: To ensure proper routing of emergency calls, please keep the address of your Wi-Fi Calling location up-to-date.

I recently moved. How do I update my Wi-Fi Calling address?

You can change your Wi-Fi Calling address at any time by selecting "Change Address" in the Wi-Fi Calling settings menu.