Wi-Fi Calling

Communicate in More Places with Wi-Fi Calling

You can communicate through calls and text messages over a Wi-Fi network using Wi-Fi Calling. You'll need a Wi-Fi Calling capable device and an active Wi-Fi network. If cellular coverage is weak or unavailable your device will route calls and texts via Wi-Fi. For example, when in poor coverage areas or when your device is in airplane mode with Wi-Fi enabled.

Here's how you benefit from Wi-Fi Calling:

  • Easy and convenient setup and use
  • Increased network coverage
  • No app or new number needed to use

Wi-Fi Calling is currently available on select Cricket devices. If you currently have a Wi-Fi-capable device and a Cricket mobile number, Wi-Fi Calling is available to use. To set up Wi-Fi Calling, simply follow the instructions in your phone's settings. Your connection is automatic after initial setup. Wi-Fi Calling can be disabled at any time by toggling it off in your device settings.

Wi-Fi Calling FAQs

If you have an eligible device, Wi-Fi Calling is part of your rate plan. You can use Wi-Fi Calling for voice calls to the U.S., Puerto Rico, or U.S. Virgin Islands.

Yes. If you have an international capable rate plan or optional add-on, you may make international long distance voice calls using Wi-Fi Calling. Calls will be subtracted from your international long distance minutes. You can use Wi-Fi Calling to call numbers in the U.S., Puerto Rico and U.S. Virgin Islands at no additional charge. This excludes calls to 411 and other premium numbers.

View Cricket international long distance rate plans, countries, and add-ons. Wi-Fi Calling cannot be used to initiate calls to 211, 311, 511, and 811 services. Use of Wi-Fi Calling may be restricted in certain countries.

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices or to initiate calls to 211, 311, 511, and 811.

Real Time Text (RTT) will be available as a TTY substitute for Wi-Fi Calling in 2018. To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. People with communication disabilities can still reach 911 in the following ways:

  • Calling 911 using a TTY from a cell phone or landline
  • Sending a text message to 911 directly from a wireless device, if available in your area
  • Using relay services to place a TTY or captioned telephone service (CTS) call from a cell phone or landline
  • Using relay services to place a IP Relay or IP CTS call using cellular data or other IP networks

To view RTT progress go to http://apps.fcc.gov/ecfs/document/view?id=60001568602

If we are unable to find you using your device location, the address provided during Wi-Fi Calling activation will be used. We will route your call to the nearest emergency response center that can send police, medical assistance or fire responders that location.

Note: To ensure proper routing of emergency calls, please keep the address of your Wi-Fi Calling location up-to-date.

You can change your Wi-Fi Calling address at any time by selecting "Change Address" in the Wi-Fi Calling settings menu.