Welcome to Cricket! If you recently purchased a universal SIM card kit or device from a non-Cricket retailer such as Amazon, Target, or Walmart, use this easy step-by-step guide to activate your Cricket service.

We'll walk you through creating a Cricket account, choosing a plan, and installing your SIM card. Get ready to enjoy Cricket's works-everywhere network!

What You Need:

  • SIM card and device from a non-Cricket retailer
    OR
    Universal SIM card kit from a non-Cricket retailer and a GSM-compatible unlocked device

  • A copy of your current wireless bill (if you want to transfer your number)

  • A debit/credit card, Cricket Refill Card, or Service Payment Card to pay for your first month's service


Let's get started!

Visit cricketwireless.com/join and follow the step-by-step guide below. If you need help during the setup process, just call or chat with a friendly Cricket Support Advocate.

 

First, you'll need to verify your ICCID and IMEI numbers
  1. Your ICCID number is printed on the larger card (shaped like a credit card) that came with your SIM card. It can be up to 22 numbers long. If you bought a new device, the ICCID should also be printed on your box.

  2. You can usually find your 15-digit IMEI number in your phone's settings: 
    • On an iPhone, go to Settings > General > About and look for your IMEI
    • On an Android, go to Settings > About Phone or About Tablet > Status and locate your IMEI
    • Other ways to get your IMEI: 
      • Look on the back of your phone (under the battery). 
      • Look on your new device box. 
      • Dial *#06# on your phone.

  3. Enter both numbers and select Continue. 

Tell us what kind of customer you are
  1. If you're an existing customer, you'll need to decide if you're adding a new line to your account or changing the device on an existing one. You can sign in to your account at this point.
Choose your plan and features
  1. Pick a rate plan and any optional add-on features; then select Continue.
Choose your phone number
  1. Choose Get a Cricket Number or Transfer Your Number (you'll complete the transfer later).
Review your cart
  1. Review your shopping cart and select Check Out.
Create a Cricket account or verify your existing account
  1. Enter your contact info and register for online account access.
  2. Create a PIN and choose your security questions.
  3. If you're already a customer, make sure your information is correct.
Enter your payment info
  1. Enter your billing address.
  2. Select your payment method: Credit Card or Service Payment Card -or- Cricket Refill Card. You can also make a split payment using one or more Refill Cards in combination with a debit/credit card or Service Payment Card.
  3. If you're paying with a debit/credit card or Service Payment Card, enter your card info. Agree to the terms and conditions, and select Confirm.
  4. If you're paying with a Cricket Refill Card, enter the Refill Card number and select Validate. If you want to add another Refill Card, you can.
  5. You can always add another Refill Card or a credit card by selecting Add or Edit.
  6. If you're paying with a debit/credit card, you have the option to turn on Auto Pay. If not, you can always set up Auto Pay later in My Account or the myCricket app.
  7. Review your info and select Continue.
Transfer your current wireless number (optional)
  1. Gather your current wireless account information. This includes your account number, account PIN or password, and the last four digits of the account holder's Social Security Number. Look on a recent bill or call you current wireless carrier if you need help. 
  2. Use the exact info that appears on your bill to avoid potential problems.
  3. All fields may not be required to verify your number transfer, but fill out as many as you can.
  4. The number transfer process will not begin until you activate your service.
  5. Don't cancel your old wireless service. It will cancel automatically once the transfer is complete.
Complete your order and activate
  1. Review your info and make any changes.
  2. Select Place Order to finish.
  3. Print or save the confirmation number for your records (we'll also email you the details).
  4. Make sure you select Activate from the receipt page. Please insert your SIM card first before you activate. See instructions below. 
  5. If we experience a delay in confirming your number transfer, you'll have to wait to activate. We'll email you as soon as we confirm the transfer with a link to activate your service.
Choose your SIM card size (if you brought your own device):
  1.  To determine your SIM card size, remove your phone's back cover and battery. If you can't find the SIM card there, your phone may use a slide-out tray on the top or the side to hold the SIM card. You'll need the SIM tray tool (or a small paper clip) to open it.
  2. Find the universal SIM card kit and identify your SIM card size.

mini or standard SIM card is 25mm x 15mmmicro SIM card is 15mm x 12mmnano SIM card is 12.3mm x 8.8mmpenny

You may also want to review the Quick Start Guide that came with your package. 

Insert your SIM card and turn on your phone
  1. Be sure you insert the SIM card into your device BEFORE you activate.
  2. If you purchased a universal SIM card kit for a device you're bringing to Cricket, you'll need to choose your SIM card size (see above).
    • If your phone uses a nano SIM, you can insert the SIM directly into your phone's SIM card slot.
    • If your phone uses a micro SIM, you'll need one of the SIM tray adaptors that came with your SIM card kit. Place the SIM card into the tray that matches your SIM card size and insert it into your phone facing the correct way.
  3. If you have questions, refer to your phone's user manual.

Smile! You've joined the #CricketNation
  1. After activation, your phone should start to work within minutes, usually immediately. You can use all the features included in your selected plan.
  2. Depending on your phone, you may receive a series of messages and links from Cricket. Follow these to get the most out of your Cricket experience!

Enhance your experience
  1. Register for My Account online to enjoy easy online account management. Go to www.cricketwireless.com/myaccount and register in two easy steps. You can make payments, change your plan or features, view your usage, and much more.
  2. If you have a smartphone, we recommend downloading our helpful apps.
  • Get the myCricket app for your smartphone to make payments and view your usage right on your device.
  • Get the Cricket Wi-Fi app to help you save on data by connecting to free Wi-Fi networks wherever you go.