Cricket Protect FAQs

Confused about Cricket Protect? Here's what you need to know.

Cricket Protect is an optional feature you can add to your eligible phone. Save money after the manufacturer's warranty expires. If your phone is lost, stolen, damaged, or malfunctions, Cricket Protect helps provide a fast and easy phone replacement.
 
  • Loss - where's my phone?
  • Theft - who took my phone?
  • Accidental breaks or liquid damage. Oops!
  • In-warranty exchanges - why is my phone acting funny?
  • Out-of-warranty malfunctions - what's wrong with my phone?
Cricket Protect costs $8 per monthly plan cycle. You only pay a deductible once your claim is approved.
 
When you bring your own phone to Cricket (BYOD), the following non-Cricket devices are eligible for enrollment in Cricket Protect. If you're bringing one of these phones to Cricket, you'll need to visit a Cricket store for enrollment details.
 
No. Some Certified Like New phones and less expensive phones are not eligible for Cricket Protect.
 
  • The Program is available only to Cricket subscribers in the contiguous United States, Alaska and Hawaii.
  • Coverage includes losses that happen outside the U.S.
You are allowed up to three claims in any consecutive 12-month period. Each occurrence is subject to a maximum cost replacement of $2,500.
 
  • Online: If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout. You can also sign up for Cricket Protect online within 7 days of activation in My Account online or via the myCricket app.
    • Log in to My Account nline. Under Your Lines, select the line you'd like to enroll in Cricket Protect. Then under Features, select Add Features.
    • In the myCricket app, tap your line from the home screen. Tap Manage Features and then tap Add-On Features.
       
  • In Store:
    • Simply add Cricket Protect at any Cricket Store at the time of purchase, or within 7 days** of buying your new, eligible Cricket device.
    • If you bought your new, eligible Cricket device at Walmart or another non-Cricket retail store, bring your phone and a copy of your receipt to a Cricket Store. You must bring your phone within 7** days of activation.
Your device must be activated on the Cricket network before your coverage can take effect.
 

To file a claim, call Customer Care at 1-855-309-8342. You can also file a claim online to start the process.

You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device. You’ll just pay the deductible.
Replacements may be new or refurbished of the same or similar phone. Phone color, brand, model and features may be different. Replacement equipment will be covered by a 12-month replacement warranty. Compatibility of accessories is not guaranteed.
 
Yes. Deductibles range from $10-250, based on the device. Find your deductible or view complete terms and conditions.
 

Please call Asurion at 1-855-309-8342 to return the lost device. Asurion will send you a return envelope.

Please call Asurion at 1-855-309-8342 to return the lost device. Asurion will send you a return envelope.

If you already have Cricket Protect, you can upgrade to Cricket Protect Plus in My Account or the myCricket app at any time. It provides interactive support for your everyday tech needs and unlimited storage for photos and videos. If you don’t have Cricket Protect, you can only add Cricket Protect Plus within seven days of a phone purchase or upgrade.
Yes, enrollment is optional, and you may cancel at any time without penalty.
 
Download the full Cricket Protect brochure. Get information on deductibles and terms and conditions.
 

Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges are extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket. General: Other fees, charges & restrictions apply.

* For New York residents, the following may be purchased separately: Cricket Protect Insurance for $5.25 per month, Cricket Protect Service Warranty for $3.75 per month, Cricket Protect Plus Insurance for $5.50 per month, Cricket Protect Plus Service Warranty for $3.50 per month, and myExpert support for $3.00 per month. If you are enrolled in Cricket Protect Insurance, and you can submit proof that you have purchased and maintain a separate extended warranty, the premium for Cricket Protect Insurance will be reduced by $1.00. To purchase separately, please call 1-800-274-2538.

Screen Repair: $29 deductible applies. For Cricket Protect only, each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app.

myPhotoVault app: The myPhotoVault app requires a compatible device with Cricket Wireless service. Technical limits may prevent certain features from working on all devices. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability and timeliness are not guaranteed. Free versions of the app with limited features are also available. myPhotoVault and other related apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details as well as full terms and conditions, visit phoneclaim.com/cricket.

Some devices are not eligible for Cricket Protect.

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