Cricket Protect FAQs

Confused about Cricket Protect? Here's what you need to know.

Cricket Protect is an optional feature you can add to your eligible eligible phone*. Save money after the manufacturer's warranty expires. If your phone is lost, stolen, damaged, or malfunctions, Cricket Protect helps provide a fast and easy phone replacement.
 
  • Loss - where's my phone?
  • Theft - who took my phone?
  • Accidental breaks or liquid damage. Oops!
  • In-warranty exchanges - why is my phone acting funny?
  • Out-of-warranty malfunctions - what's wrong with my phone?
Cricket Protect costs $7 per monthly plan cycle. You only pay a deductible once your claim is approved.
 
When you bring your own phone to Cricket (BYOP), the following non-Cricket devices are eligible for enrollment in Cricket Protect. If you're bringing one of these phones to Cricket, you'll need to visit a Cricket store for enrollment details.
 
No. Some Certified Like New phones and less expensive phones are not eligible for Cricket Protect.
 
  • The Program is available only to Cricket subscribers in the contiguous United States, Alaska and Hawaii.
  • Coverage includes losses that happen outside the U.S.
You are allowed up to two claims in any consecutive 12-month period. Each occurrence is subject to a maximum cost replacement of $1,500.
 
  • Online: If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout. You can also sign up for Cricket Protect online within 7 days of activation in My Account online or via the myCricket app.
    • Log in to My Account nline. Under Your Lines, select the line you'd like to enroll in Cricket Protect. Then under Features, select Add Features.
    • In the myCricket app, tap your line from the home screen. Tap Manage Features and then tap Add-On Features.
       
  • In Store:
    • Simply add Cricket Protect at any Cricket Store at the time of purchase, or within 7 days** of buying your new, eligible Cricket device.
    • If you bought your new, eligible Cricket device at Walmart or another non-Cricket retail store, bring your phone and a copy of your receipt to a Cricket Store. You must bring your phone within 7** days of activation.
Your device must be activated on the Cricket network before your coverage can take effect.
 

To file a claim, call Customer Care at 1-855-309-8342. You can also file a claim online to start the process.

You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device. You’ll just pay the deductible.
Replacements may be new or refurbished of the same or similar phone. Phone color, brand, model and features may be different. Replacement equipment will be covered by a 12-month replacement warranty. Compatibility of accessories is not guaranteed.
 
Yes. Deductibles range from $10-250, based on the device. Find your deductible or view complete terms and conditions.
 

Please call Asurion at 1-855-309-8342 to return the lost device. Asurion will send you a return envelope.

Please call Asurion at 1-855-309-8342 to return the lost device. Asurion will send you a return envelope.

Yes, enrollment is optional, and you may cancel at any time without penalty.
 
Download the full Cricket Protect brochure. Get information on deductibles and terms and conditions.
 

*Photo storage: There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app.

**myExpert and myPhotoVault apps: The myExpert and myPhotoVault apps require a compatible device with Cricket Wireless service. Technical limits may prevent certain features from working on all devices. There may be limitations on the size of each video that can be backed up and secured with the myPhotoVault app. App functionality requires device powered on and connected to the internet. Data charges may apply for app download. Accuracy, availability and timeliness are not guaranteed. Free versions of the apps with limited features are also available. myExpert, myPhotoVault and other related apps provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details as well as full terms and conditions, visit phoneclaim.com/cricket.

Cricket Protect: Includes Cricket Protect Insurance (for loss, theft, and physical damage) and Cricket Protect Service Warranty (out-of-warranty malfunction). Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket. General: Other fees, charges & restrictions apply. Coverage & service not available everywhere. © 2019 Cricket Wireless LLC. All rights reserved.