Cricket Protect FAQs

Confused about Cricket Protect? Here's what you need to know.

Cricket Protect is an optional feature you can add to your eligible eligible phone*. Save money after the manufacturer's warranty expires. If your phone is lost, stolen, damaged, or malfunctions, Cricket Protect helps provide a fast and easy phone replacement.
 
  • Loss - where's my phone?
  • Theft - who took my phone?
  • Accidental breaks or liquid damage. Oops!
  • In-warranty exchanges - why is my phone acting funny?
  • Out-of-warranty malfunctions - what's wrong with my phone?
Cricket Protect costs $7 per monthly plan cycle. You only pay a deductible once your claim is approved.
 
When you bring your own phone to Cricket (BYOP), the following non-Cricket devices are eligible for enrollment in Cricket Protect. If you're bringing one of these phones to Cricket, you'll need to visit a Cricket store for enrollment details.
 
No. Some Certified Like New phones and less expensive phones are not eligible for Cricket Protect.
 
  • The Program is available only to Cricket subscribers in the contiguous United States, Alaska and Hawaii.
  • Coverage includes losses that happen outside the U.S.
You are allowed up to two claims in any consecutive 12-month period. Each occurrence is subject to a maximum cost replacement of $1,500.
 
  • Online: If you are purchasing your phone online, you can add Cricket Protect as a monthly feature to eligible phones during checkout. You can also sign up for Cricket Protect online within 7 days of activation in My Account online or via the myCricket app.
    • Log in to My Account nline. Under Your Lines, select the line you'd like to enroll in Cricket Protect. Then under Features, select Add Features.
    • In the myCricket app, tap your line from the home screen. Tap Manage Features and then tap Add-On Features.
       
  • In Store:
    • Simply add Cricket Protect at any Cricket Store at the time of purchase, or within 7 days** of buying your new, eligible Cricket device.
    • If you bought your new, eligible Cricket device at Walmart or another non-Cricket retail store, bring your phone and a copy of your receipt to a Cricket Store. You must bring your phone within 7** days of activation.
Your device must be activated on the Cricket network before your coverage can take effect.

 ** If you are not currently enrolled in Cricket Protect and you are outside the first 7 days of activating your eligible phone with Cricket, you can also participate in the Cricket Protect open enrollment from February 15 to March 31, 2019. To enroll, you must have an eligible, functioning phone purchased from Cricket or a BYOP phone on the covered devices list, and have an account that's active and current. To enroll, go to your nearest Cricket Store during the open enrollment period.

To file a claim, call Customer Care at 1-855-309-8342. You can also file a claim online to start the process.

You can sign up for Cricket Protect when you purchase and activate a new, eligible phone on the Cricket network. You're covered for loss, theft, damage (including liquid), and out-of-warranty malfunction. If your claim is approved, you'll receive a new or refurbished replacement device. You’ll just pay the deductible.
Replacements may be new or refurbished of the same or similar phone. Phone color, brand, model and features may be different. Replacement equipment will be covered by a 12-month replacement warranty. Compatibility of accessories is not guaranteed.
 
Yes. Deductibles range from $10-250, based on the device. Find your deductible or view complete terms and conditions.
 

Return your phone to your nearest participating Cricket location. If you find your phone within 10 days of receiving the replacement, you can call Asurion at 1-855-309-8342 and return your replacement for a refund.

Return your phone to your nearest participating Cricket location. If you find your phone within 10 days of receiving the replacement, you can call Asurion at 1-855-309-8342 and return your replacement for a refund.

Yes, enrollment is optional, and you may cancel at any time without penalty.
 
Download the full Cricket Protect brochure. Get information on deductibles and terms and conditions.