Help

We go the extra smile to help our customers. Connect with an expert via text chat and more.

need help with billing

Need Help Managing Your Account?

Mon-Sat: 9am - 11pm EST
Sun: 10am - 11pm EST

Our digital assistant is available 24/7.

Chat with Us
Have FAQs

Have FAQs?

Visit our support page to find the most up-to-date solutions so you can do it yourself.

Find Answers
get in store help Get in Store Help Find a Store

Kristi Turner

Vice President, Channel Operations

Kristi Turner, Vice President, Channel Operations

Kristi Turner

Vice President, Channel Operations

Kristi Turner is Vice President of Channel Operations for Cricket Wireless and AT&T PREPAID. She leads the teams responsible for sales operations, training and communications, the digital experience for Cricket and customer care for both Cricket and AT&T PREPAID.

Since joining AT&T in 1993, Kristi has held positions in sales leadership, sales operations and wireless strategy. Most recently, Kristi served as Vice President and General Manager – Heartland States, AT&T Mobility, where she was responsible for ensuring customer experience, customer and revenue growth, operating income and churn goals were achieved in Tennessee, Kentucky and Indiana.

Kristi earned a bachelor's degree in Psychology from Furman University and a Master of Business Administration from University of Georgia's Terry School of Business.

We may share limited personal information to create, deliver, and measure the effectiveness of ads for things you might like. This may include personal info collected through cookies and other technologies. Under some state laws, this may be considered sharing for targeted advertising or a sale of personal information.

You can manage your preferences regarding our use of your personal info. To opt out of:

  • Sharing for targeted advertising or sales of personal info collected through cookies and other technologies, select "Opt out."
  • Sharing for targeted advertising or sales of other personal info we collect, complete this form.

These cookies are required for our website to function. They can't be switched off in our systems. These cookies are used for:

  • Core site functionality
  • Remembering user preferences
  • Monitoring site performance
  • Conducting analytics

You can Opt Out of Marketing purposes. Doing so limits our use of data collected from cookies and other technologies for marketing purposes (including to show you ads based on your preferences and interests).
Opting Out of Marketing purposes doesn't prevent ads from being presented to you. You'll still see ads, but they won't be tailored to you and your interests.