Easy to set up Easy to love

Set up your Cricket 5G Home Internet in less than 15 minutes with the myCricket Internet App.

A smarter way to connect to the internet

5G Home Internet works a little differently

Connecting your Cricket 5G Home Internet is simple. Unlike traditional cable internet, Cricket 5G Home Internet connects wirelessly, using your gateway to receive a signal from a nearby cell tower. Because your gateway relies on a wireless signal, where you place it can make a big difference in the speed and reliability of your connection. We’re here to help you find the best spot to place your gateway.

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  1. STEP 1

    Download the myCricket Internet App

    Once you’ve downloaded the app, scan the QR code on the front of your device and you’re ready to place your gateway.

  2. STEP 2

    Find the best spot to place your gateway

    Follow the steps in the app to find the best spot in your home to place your gateway.

  3. STEP 3

    Get connected!

    Plug in your gateway to a  power supply. Your device will connect automatically to our nationwide 5G network.

Find the best spot for your gateway

Near a window

Place your gateway near a window, if possible, for the clearest path to your 5G signal.

In an open space

Make sure there is a clear open path for your gateway’s signal. Placing in a cabinet or if any objects obstruct your gateway, it can result in a weaker signal.

Elevate your gateway

Placing your gateway on a shelf or other elevated surface can help improve signal strength.

Point your gateway

Use the app to position your gateway so it faces the direction of the nearest cell tower. This helps your gateway receive the strongest possible signal.

Slow speeds, weak signal, or activation issues? We’re here to help

Not getting the signal you expected? Here are some tips to get the most out of your signal.

No connection

Make sure your gateway is powered on and has had several minutes to complete setup. If you’re still offline, try restarting the gateway. Unplug your device, wait 30 seconds and plug it back in.

Weak signal

If you don’t have 3-4 green lights on your gateway, you may have a weak signal. Make sure you placed your gateway in an open, elevated space in the spot closest to the cell tower. Consult the myCricket internet app for more details or see our support page.

No Wi-Fi connection

Check the Wi-Fi status light on the back of your gateway. A green light means Wi-Fi is turned on. If there is no light, Wi-Fi is turned off. Double check to make sure your password and Wi-Fi network have been entered correctly. Restarting your device may also help your Wi-Fi connect.

What’s the difference between Cricket 5G Home Internet and traditional cable internet?

Cricket 5G Home Internet uses a wireless 5G connection from a nearby cell tower, while traditional cable internet relies on physical cables running to your home.

How long does it take to set up my Cricket Home Internet?

Using the myCricket Internet App, Cricket Home Internet can be set up in less than 15 minutes.

Do I need any tools to set up my Cricket Home Internet?

No. Cricket 5G Home Internet is designed for easy self-setup, so you won't need any special tools or professional installation.

How do I activate my internet service?

Once your Cricket Home Internet is set up, it will connect to our network automatically.

Can I move my service if I change my address?

Cricket 5G Home Internet is designed for use at your approved service address. If you're moving, you'll need to check whether your new address is eligible for service before you continue using your gateway there. Please contact Cricket Support to get more information.

What do I do if the gateway doesn’t connect?

If your gateway doesn’t connect, make sure your gateway is powered on checking the light status. If it’s not powered on, restart your gateway. Check the myCricket Internet App for troubleshooting help.

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