California Disaster Relief
We are committed to keeping our customers connected – even in the wake of unpredictable, catastrophic events. We prepare our people and our network to ensure we can maintain vital communications for our customers and public safety before, during and after an event. These efforts may include:
- Preparing our stores to support customers who need to charge or use their devices, as well as deploying charging stations to local shelters if needed.
- Assisting customers with devices at shelters and offering personalized customer account assistance at any open retail location.
We know how critical communications are, especially during disasters and severe weather events. And just as
we prepare, you should too. For our customers nationwide, please keep these tips and helpful information in
mind:
- Establish a family communication plan and choose someone out of the area as a central contact in case your family is separated
- Charge all wireless devices and get a portable phone ready in case of power outages
- Restock your emergency preparedness kit to include enough food and water for at least three days, medications, a flashlight, batteries, cash, and first aid supplies
- Program local emergency contact numbers into your wireless phone
- Take photos of household items so that you can then send photos of damage to these items to your insurance company
- Tune into your local news for the latest weather updates and emergency instructions
- If you’re in an area that is experiencing severe conditions but have not been told to evacuate, plan to stay indoors wherever you are, and share your location with friends and family
- For more information about how to prepare in an event of a disaster, please reference https://cawirelessemergencyprep.com
Recovery Assistance
Following a severe weather or disaster event, we may deploy network recovery equipment to support communications for our customers in affected areas. This equipment can include:
- Mobile cell sites and mobile command centers, like Cell on Wheels (COWs) and Cell on Light Trucks (COLTs)
- Emergency Communications Vehicles
- Charging Stations
- Mobile Generators