International Terms and Conditions

Revised May 2025

These International Terms and Conditions supplement Cricket's Wireless Terms and Conditions of Service and Acceptable Use Policy. By using any Cricket International Wireless service you agree to be bound by these International Terms and Conditions. Cricket reserves the right to change or modify these International Terms and Conditions at any time, with such changes or modifications effective when posted to this website. Use of any Cricket International Wireless service after any such change or modification constitutes your acceptance of the change or modification to these International Terms and Conditions.

International add-on features available with eligible Phone Service Rate Plans starting at $40/mo (including $50/mo+ grandfathered plans)

• Starting, May 16, 2025, Unlimited International Texting includes unlimited international text messages (SMS only) sent from the US to mobile phones in the 200+ Cricket International countries and territories

• Unlimited Calling from the US to landlines and mobile phones in Mexico and Canada. Excludes international long distance service to Northern Territories of Canada (867 area code or Yukon, Northwest Territory, and Nunavut).

• Unlimited Messaging (Text, Picture and Video Messaging, i.e. SMS & MMS) from the US  to mobile phones in Mexico and Canada (Northern Territories of Canada are not included).

• Unlimited Talk & Text Mexico & Canada Roaming (Mexico and Canada Roaming) allows you, while traveling in Mexico and Canada, to place calls and send text messages (SMS only) in Mexico or Canada to numbers in Mexico, Canada, and the U.S.

• Roaming Data Access allows you, while traveling in Mexico and Canada, use of the high-speed data from your plan. Regardless of your plan, if you use roaming data services on wireless carrier networks other than AT&T Mexico, your data usage may be reduced to 2G speeds. In addition, if you are not on an unlimited plan, once you have exceeded the high-speed access allowance included in your plan, data speeds will be reduced to a maximum 128 Kbps for the rest of your monthly plan cycle.

Terms and Conditions Applicable to Included International Services

• International text messages (SMS only) are limited to 160 characters per message and picture/video messages are limited to 1 MB (megabyte).

• International message delivery is not guaranteed and messages, including downloaded content, not delivered within 3 days will be deleted. Cricket reserves the right to change this delivery period without notification.

• For a complete list of prohibited voice and messaging uses, please see Cricket's Terms and Conditions of Service and Acceptable Use Policy.

• We will presume certain usage, dialing, or calling patterns indicate prohibited activities and that you are not using Cricket's Included International Services for your personal use. If in our sole discretion we reasonably believe that you are using Cricket's Included International Services in a prohibited manner, then we may without advance notice: terminate individual calls; suspend, cancel or terminate your account; and/or decline to renew your wireless service.

• Specific international calling countries, destinations, technologies, roaming, and carriers are subject to change without notice.

• Rates, services, features, and destinations are subject to change.

Additional Terms and Conditions Applicable to Mexico and Canada Roaming

• Not for extended international usage.
• You must reside in the US and your primary usage must occur in the United States. 
• Your device must register first on Cricket Wireless' network in the United States before roaming. 
• Calls and messaging (SMS and MMS) made from or received in Canada cannot exceed 50% of your usage of either service (voice or messaging) in any consecutive three-month period. We may suspend, modify or terminate your wireless service, at our discretion, if any combination of voice or messaging roaming whether it occurs in Mexico or in Canada violates this rule.
• Cellular data usage in Canada cannot exceed 50% of your usage in any consecutive three-month period. We may suspend, modify or terminate your wireless service, at our discretion, if cellular data roaming violates this rule.
• Mexico and Canada Roaming will not allow you to place/receive calls or send/receive messages to all destinations, and the destinations which are available may change without notice. 
• Mexico and Canada Roaming coverage and service is not available everywhere. 
• Data Access service and speeds, while roaming in Mexico and Canada, are subject to the capabilities of the local service provider(s), your device and location. If you use roaming data services on wireless carrier networks other than AT&T Mexico, your data usage may be reduced to 2G speeds.
• A compatible device is required to use your device in Mexico and Canada. 
• Please consult the Cricket International support page or call 611 or 1-800-274-2538 for a list of currently available roaming carriers within Mexico and Canada. All carriers within Mexico may not be available and we may change roaming carriers without notice to you. Roaming coverage and services, and performance of these services are not guaranteed and are subject to change.

• International text messages (SMS only) are limited to 160 characters per message and picture/video messages are limited to 1 MB (megabyte).  

• International message delivery is not guaranteed and messages, including downloaded content, not delivered within 3 days will be deleted. Cricket reserves the right to change this delivery period without notification. 

• For a complete list of prohibited voice and messaging uses, please see Cricket's Terms and Conditions of Service and Acceptable Use Policy. 

• We will presume certain usage, dialing, or calling patterns indicate prohibited activities and that you are not using Cricket's Included International Services for your personal use. If in our sole discretion we reasonably believe that you are using Cricket's Included International Services in a prohibited manner, then we may without advance notice: terminate individual calls; suspend, cancel or terminate your account; and/or decline to renew your wireless service.