Return Request
Return Request
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We are sorry that you would like to return your order but we have made the process simple!
Here’s How to Get a Refund!
1
Start return request.
Submit your return request online within 7 days of receiving your order. If you received your order more than 7 days ago, you may be eligible for a warranty claim .
2
Ship equipment.
We will send you a pre-paid label to use when you send your item(s) back to Cricket.
3
We will inspect your equipment.
The inspection will determine refund eligibility.
4
Refund notification.
If your refund is approved, we will notify you by email and credit your original payment method.
Need more information? See our
Cancellations and return policiesOrder Information
Let’s get started. Please enter your order number and Cricket telephone number.
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Your return request has been submitted.
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An email with return instructions and a shipping label has been sent to the provided email. If you haven’t received this email within 2 hours, please check your spam folder.