Warranty

If your device stops working, Cricket has you covered. Most Cricket devices include a one-year manufacturer's warranty, and some Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty, so you can get back up and running with less stress and minimal hassle.
Refurbished devices include a 90-day warranty. For full details, check the warranty information provided by your device manufacturer.

Device Coverage Period & Process

Your warranty coverage begins after the 7-day buyer’s remorse return period ends. From there, Cricket keeps the process simple.
When you submit a claim, we’ll offer you several ways to get your device replaced and tell you what happens next. Some devices - like new iPhones, select Motorola phones, and select tablets - are handled directly by the manufacturer.
Here’s what to expect:

• Call 1-800-CRICKET (274-2538).
• We’ll troubleshoot the issue with you and let you know your options for getting a replacement device. 
• For approved warranty exchanges, Cricket covers domestic shipping.
• Once your device is received and inspected, we’ll send you the same device or a comparable replacement, which may be new or refurbished.

See below for details.

Warranty Exchange Options

If your device qualifies for a warranty exchange and you’ve received a Return Authorization, Cricket gives you a few easy ways to get a replacement – so you can choose what works best for you.
UPS Exchange (Fastest option — no cost)
Drop off your device at the nearest UPS Store to complete the exchange.
You’ll receive your replacement usually in 1–2 business days (no weekend delivery), and there’s no cost to you.
Post Exchange (No cost)
Send your defective device to the Cricket Returns Center using the instructions provided.
Once the device is received and inspected, your replacement will ship within 5–7 business days (no weekend delivery).
Advanced Exchange (Get your replacement first)
Need your replacement right away? Choose Advanced Exchange and we’ll ship your replacement before you send your device back.

• Next‑day delivery: $20
• 2‑day delivery: $10
• Credit card required

A temporary security deposit equal to the value of the device will be placed on your card. Once we receive your defective device and confirm it meets warranty conditions, the full deposit will be refunded within 5 business days. If the device doesn’t qualify, the deposit won’t be refunded and your original device will be returned to you.

When a device isn’t covered by warranty

Warranty coverage applies when a device stops working through no fault of the customer—for example, a manufacturer defect.
Some issues aren’t covered under warranty. These include:

• Damage beyond normal wear and tear
• Damage from accidents, misuse, or actions that void the warranty
• Changes or repairs that affect device performance or testing
• Devices that have been taken apart or modified
• Missing or unreadable serial numbers or labels
• Damage caused by spills or liquid exposure

If a device doesn’t meet warranty conditions, it will be safely returned to you.
Good to know:

Some issues not covered by warranty may still be covered by Cricket Protect insurance. If you have Cricket Protect, you can contact the administrator to explore your options.

Manufacturer (OEM) warranty support

You always have the option to work directly with your device manufacturer for warranty service. If your device is defective and still under the manufacturer’s warranty, the manufacturer can help with repair or replacement.

Cricket offers exchange programs as a convenient alternative for most devices, but the choice is yours.

Apple
Warranty and repair support for new iPhones purchased from Cricket is handled directly by Apple. You can:

• Visit Apple Support online
• Call 800‑APL‑CARE (800‑275‑2273)
• Schedule an appointment at an Apple Retail Store

Refurbished iPhones purchased from Cricket are handled through Cricket’s exchange‑ program, as described above.

Motorola
To start a Motorola warranty claim:

1. Check your warranty status using your 15‑digit IMEI (dial *#06#) on Motorola’s Warranty Lookup tool[DD1] .
2. Submit your repair request through Motorola’s repair site by registering your device and describing the issue.
3. Back up your data, remove all accessories, and ship the device using the Motorola provided label.

If you need additional help or have an active Moto Care plan, contact Motorola Support at 1‑800‑734‑5870 or visit Motorola’s support site.

The Motorola RAZR 2025 is not eligible for Cricket Exchange Program and must be returned directly to Motorola.

Samsung
For Samsung devices:

• Contact Samsung Support by phone at 1‑800‑SAMSUNG or online through Samsung’s warranty portal.
• If your claim is approved, Samsung will provide a return shipping label.
• Securely package your device and drop it off at a FedEx location by the return due date.

The Samsung Tablet A11+ is not eligible for Cricket Exchange Program and must be returned directly to Motorola.

Whether your device needs a quick exchange or manufacturer support, Cricket makes it easy to know what to do next. With clear warranty coverage, flexible exchange options, and support every step of the way, you can choose the solution that works best for you—and get back to what matters. No surprises. Just straightforward help when you need it.