The myCricket App allows you to manage your Cricket information all in one place. You can pay your bill, change your plan, add features, and more. Need help? See our frequently asked questions below.
Your username is an identifier of your choosing.
If you have forgotten your username, tap Sign-in Help from the myCricket App login screen, then Forgot Username. Enter your Cricket phone number and select Get Username. You will receive a text message with your username if the information you provided is correct.
When you reset your password, we will text you a temporary password. If you do not receive the text, please wait five minutes, and try again. If you still do not receive the text, call Customer Support at 1-800-CRICKET (1-800-274-2538) for assistance.
To reset your password, enter your Cricket phone number and username and answer a security question. Your password must be 6-24 characters, including at least one letter and one number. Read more on password requirements and tips.
You can get your account number by signing in to your myCricket App, calling or chatting with Cricket Support, or visiting a Cricket store.
- Call or chat with a Cricket Support Advocate
- Visit a Cricket Store
It's based on the date you activate your Cricket service. Learn more about how your due date works.
You can change your due date by calling Cricket Support. Similar to plan changes, you are limited to two (2) due date changes per billing cycle. However, your due date will change if you miss a payment, and your account is suspended. If that happens, your due date will change to the date you pay your outstanding balance, and your account is restored. If you schedule a plan or feature change for the start of your next billing cycle, you won't pay for that change until your due date.
Sign in to your myCricket App. You may also call or chat with Cricket Support or visit a Cricket store.
Open your myCricket App to view your data usage. Remember, voice calls and text messages are unlimited.
Sign in to your myCricket App. Tap the gear icon in the top right corner to view Account Settings, then select the information you would like to update.
Yes, the language you select will apply for all communications you receive from Cricket, including text messages, emails, and automated phone calls. To change your preferred language, sign in to your myCricket App. Tap the gear icon in the top right corner to view Account Settings, then select the information you would like to update.
For most customers, Cricket will turn on Stream More for you when you activate service. It's free, and customers have the option to turn it off immediately. For information on when Cricket will turn it on for you, go to cricketwireless.com/mobilebroadband.
To turn Stream More on or off in the myCricket App, log in, then tap the gear icon in the top right corner to view Account Settings. If you have an account with multiple lines, select a line. Under Line Settings & Stream More, tap Stream More. Then switch the toggle On or Off depending on your preference.
Sign in to your myCricket App. Tap the gear icon in the top right corner of the screen to view your Account Settings. You will be able to see your business name, the business contact, and your account type.
