What's my username?

Your username is an identifier of your choosing.

I forgot my username. What should I do?

If you know your password, you can try to log in using your phone number. To reset your username, enter your Cricket phone number, check the CAPTCHA box to prove you're human, and select Get Username. You will receive a text message with your username.

How can I reset my password?

To reset your password, enter your Cricket phone number and username and answer a security question. Your password must be 6-24 characters, including at least one letter and one number. Read more on password requirements and tips.

Where is my temporary password?

When you reset your password, we will text you a temporary password. If you do not receive the text, please wait five minutes and try again. If you still do not receive the text, call a Customer Support Advocate at 1-800-CRICKET (1-800-274-2538) for assistance.

Where can I find my account number?

You can get your account number by signing in to your myCricket app or My Account online, calling or chatting with a Cricket Support Advocate, or visiting a Cricket store.

How can I change my account PIN or account security question/answer?

 

How is my due date determined?

It's based on the date you activate your Cricket service. Learn more about how your due date works.

Can I change my due date?

You can change your due date by calling a Cricket Support Advocate. Similar to plan changes, you are limited to two (2) due date changes per billing cycle. However, your due date will change if you miss a payment and your account is suspended. If that happens, your due date will change to the date you pay your outstanding balance and your account is restored.

If you schedule a plan or feature change for the start of your next billing cycle, you won't pay for that change until your due date.

How do I change rate plan and features?

Sign in to your myCricket app or My Account online. You may also call or chat with a Cricket Support Advocate or visit a Cricket store.

How do I view my usage?

Open your myCricket app or go to My Account online to view your data usage. Remember, voice calls and text messages are unlimited.

How do I register my signal booster?

You need to fill out the Signal Booster Registration form.

How can I add or update the email address for a line of service?

Sign in to My Account online. Go to Account Settings and select the Manage Emails link. To add an address, click Subscribe next to the appropriate line. To update an address, click Edit next to the appropriate line.

Can I change the preferred language for my account?

Yes, the language you select will apply for all communications you receive from Cricket, including text messages, emails and automated phone calls. To change your preferred language, sign in to My Account. Go to Account Settings and select the Change Language link. Choose your preferred language, then select Set Language. You'll receive confirmation on the screen and via text message.

How can I turn Stream MoreSM on or off?

To turn Stream More on or off in My Account online, log in, select Account Settings in the top right. Scroll down to Your Lines and click the Manage Data link to the right of your line. Then switch the toggle On or Off depending on your preference.

If I am the owner of a business, where can I find information about my account?

Sign in to your myCricket app or My Account online. In the myCricket app, tap the gear icon in the top right corner of the screen to view your Account Settings. You will be able to see your business name, the business contact, and your account type.

In My Account online, go to Account Settings. You will be able to see your business name, the business contact, and your account type.