Get a PIN to transfer your wireless number
You must request a Number Transfer PIN from Cricket Wireless to transfer your wireless number to another service provider.
The Number Transfer PIN, and other required account info, are needed for the transfer. Before you get started, check out the additional information and FAQs below to learn more.
- Don’t disconnect your Cricket Wireless service before requesting a number transfer with your new service provider. If you do, you’ll have to reactivate your Cricket Wireless number before your request can be completed.
- Trading in your device to your new service provider? Make sure you request the Number Transfer PIN before signing up with them.
How to get your Number Transfer PIN
Request your Number Transfer PIN close to the time you’ll submit the transfer request to the new provider. You can use a single Number Transfer PIN for all numbers that are on the same account. The Number Transfer PIN is valid for five days after you request it. If you need a new one, you can ask for another by following the same steps.
From your Cricket Wireless mobile device
Dial 611 from your Cricket Wireless device or dial 1-800-CRICKET (274-2538) from any device. You’ll need your account PIN to generate the Number Transfer Pin when calling Customer Service.
Note: Cricket Wireless employees can't generate a Number Transfer PIN on your behalf.
Is there a charge for a Number Transfer PIN or to transfer my number?
No. There's no charge to request a Number Transfer PIN or to transfer your number to another service provider.
How do I get a Number Transfer PIN if my device is lost or broken?
If your device isn’t accessible, ask someone on your multiline account to request the number transfer PIN for you. If your number is the only line on the account, contact Customer Service at 1-800-CRICKET (274-2538) for help.
Can I request another Number Transfer PIN?
Yes. You can get a new Number Transfer PIN from your mobile device by following the same steps if the PIN you previously requested has expired.
Note: The Number Transfer PIN is valid for five days after you request it.
Do I need a Number Transfer PIN and an account PIN to transfer a number to another service provider?
No. You need a Number Transfer PIN and your account number – not your account PIN – when you transfer a wireless number from Cricket Wireless to another service provider. You should only give the Number Transfer PIN and your account number to the new service provider. (The account PIN is used to protect your Cricket Wireless account from unauthorized access.)
Note: Cricket Wireless will never call you and ask for your account PIN or Number Transfer PIN.