Introducing Max Basic With Ads, which brings together all the programming customers already love - like acclaimed series and movies from the worlds of Harry Potter, the DC Universe and HBO - plus the best in true crime, reality, food and home. Qualified Cricket customers may enjoy Max Basic With Ads, which offers:
- Must-see series and hit movies
- Exclusive originals and family favorites
- The best entertainment for every mood
- A kid friendly experience and flexible parental controls
How do I get Max?
Max is available to qualified customers. To activate Max Basic With Ads, you must meet the following requirements:
- Cricket customers must be on the $60/mo unlimited plan to access Max. To be eligible on a multi-line account, at least one line must be on the $60/mo unlimited rate plan.
- You must have an online Cricket account. If you don’t already have one, you can create an online Cricket account online or download the myCricket App for your Apple or Android device. Once an account has been created, your login credentials can be used to sign in to both your Cricket and Max accounts.
Note: Cricket customers are required to enter their Cricket username and password when activating their Max account on a new device. If you forgot your username or password, click Forgot Username or Password to retrieve your username or reset your password.
Signing in to Max
Now that you have everything you need, signing in is easy.
To view Max on a Smart TV or Connected TV Device:
Step 1. Open the Max App on your Smart TV or connected TV device and choose Connect with Provider
Note: You will need a second device for your first time logging in.
Step 2. Quickly scan the QR code or visit max.com/providers to enter the on-screen code.
Step 3. Select Cricket
Step 4. Enter Cricket Username and Password
Step 5. Start watching Max on the TV!
To view Max on mobile or tablet:
Step 1.Visit Max or download the Max app and select Sign In
Step 2. Select Connect with Povider
Step 3. Select Cricket Wireless as your provider.
Step 4. Sign in with your Cricket username and password or create a Cricket login account.
Step 5. Create your Max account.
Step 6. Start Streaming
Max FAQs
- Click Sign In.
- Connect With Provider
- Choose Cricket Wireless as your provider.
- Sign in with your Cricket username and password.
- Create your Max profile and start streaming.
- If you are billed for Max directly by HBO or WarnerMedia Direct, you may link your existing account to your Cricket account. Your existing billing will be canceled, and your Cricket benefit will be activated.
- If you are getting Max from another provider, you choose whether you want to link your existing service to Cricket or remain with the other provider. If you change to Cricket, you will need to contact your other provider to cancel Max through them. Visit help.max.com/provider-connect for more information.
When you travel to a country where Max (or HBO Max) is available:
- Shows and movies: What's available to stream will change based on your physical location. As a result, you may not be able to stream some titles on your Continue Watching and My List when you travel to another country.
- Ratings: Content ratings are based on your physical location. If you travel to a country with a different content rating system, the parental controls that you set are applied, however, shows and movies may be rated differently.
If you travel to a country or region where Max (or HBO Max) is not available, you won't be able to stream.
Before you travel
- Make sure you're signed in to Max (or HBO Max) on the device with your downloads.
Need More Help?
If you have any questions about Max, have technical issues, need assistance using the app, or have billing questions, visit the Max Help Center.
